Woodspring Suites Dearborn - Detroit

I did not appreciate being forced to check out because. It was said staff did not like me. There was never anyone at the desk in the evenings the attendant mostly smoked outside while people waited at the desk. Every time I left and returned to my room it smelled of stale men’s cologne. Several times when trying to exchange linen for fresh linen staff attempted to give me dirty linen of course I didn’t accept it, it resulted in me giving them the linen I already had an waiting for them to launder that. I requested my floor to be moped one time and that never happened The staff is horrible!!!!!!!

Black girl in front desk is very very rude

Shower has deluge head on the ceiling and telephone style hand piece. OK but not great. Weird things -- there is no flat surface in the shower to put soap or shampoo. The refrigerator is against a wall on the left side but the hinges are on the right, so it is difficult to get things out of it (probably impossible in a wheelchair). Also, the galley sink is next to the refrigerator, so you have to go farther to take things our of the refrigerator and put them down. Poor design. There is a comfortable reading chair on the far side of the bed, but no reading light so it is useless unless moved around the bed. Shower curtain is not long enough, so much of the bathroom floor gets wet. Nonetheless, a good value for the low price.

Check in was at 3pm, we arrived at 5:30 pm and was told our room wouldn’t be ready for maybe another 20-30 mins. We were from out of town and needed space to get ready for a concert we were attending. I had asked to use a bathroom since we didn’t have a room available. Front desk woman was extremely rude, unapologetic and basically said we are down housekeepers, like it was our problem for booking there. She lets us use the employee bathroom and hauled our stuff back to the vehicle. Unfortunately our dinner leftovers were wasted over this. We check back in from the concert and was given the keys (we’re hoping fresh start). Our room had zero towels so I walked back down to the desk. The man working was flirting with another guest that had more priority. He brings up towels 20 mins later and they’re completely dirty, dingy and stained. Mind you our room had hair all over and dirty bathroom. We checked out today and no one at the front desk. Needless to say, we will not be staying at this establishment ever again.

Bad

The location and kindness of the staff They were out of toilet paper for over 24 hours. Frequently out of towels, no dishess for the kitchen despite being advertised and no soap in bathroom upon arrival

I’ve stayed here numerous times with no problems, but this particular time. The room was disgusting, sheets dirty i had to cancel my stay. I will never come back. And i haven’t received a refund or heard from the shift manager. Very unprofessional.

Exceptional

I was never able to get the room because they were overbooked but they took my money

Good

The price was good for the quality. Bath room wasn't clean

This entire stay was terrible. We arrived from Chicago at 3pm. Check in was at 3pm. Our room wasn’t ready when we checked in. The front desk attendant proceeded to tell us there was only one housekeeper on staff. When our room was ready (1.5 hours later) there were t any towels in the room & the remote didn’t work. Needless to say I won’t be returning.

The hotel has one elevator that wasn’t working when we arrived. Only room available on top floor. Sheets missing from one bed and comforter from other. 2 towels. Kitchen had no pots, pans, dishes, silverware, paper towels or appliances on any sort (ex no coffee maker)

Clean room

Everything Nothing

Bad

The cleanliness of the rooms and hotel They didn't provide towels/soap

The cleanliness of the rooms. No towels/soap was provided and they're was heavy Marijuana smoke outside the hallway.

Room was not clean. There were no towels in the bathroom and no shower curtain. The staff didn’t come, so I had to pick them up in the lobby and hang the curtain myself. The towels were stained and did not look clean. The bath mat I was given was filthy. Hotel is pretty shabby. Doors that were kicked in and fixed with bare plywood. Carpet stains throughout. I would not recommend this hotel to anyone.

Half beds had no sheets, no TV remote, No toilet paper or shampoo...needed more stafg