Holiday Inn Express & Suites Dearborn SW - Detroit Area by IHG

Nice comfy beds I thought my room smelled like fresh varnish, my husband didn’t smell anything so I’m not sure who is imagining whatever

Room door stuck, needed to put full weight to open or stick on carpeting. Room stunk of glue. Beds were over three feet high. Mirror light didn’t work. Refrigerator never got cold or the door didn’t close.

Cleaning people ignored my room constantly too

Did not partake. Was very very noisy. Noise coming from both inside and outside.

We just stayed one night.. The room was clean. I didn’t stay long enough or eat breakfast or deal with staff really to be able to rate anything.

Property is in the middle of a major remodel, so there was a little inconvenience of workers in the hallway laying carpet, etc. once it’s done it will be great. The staff had trouble with the computer system and verifying payment which made check in frustrating. Room was spotless and dining area also spotless.

The room was clean, the breakfast was good and plenty of parking.

The staff was very friendly and helpful. The lobby was clean and quiet. The carpeting in the room needed shampooing and the paint in the bathroom was peeling off,

Bad

My room needed some TLC...

The location was ok. Pretty clean, and staff were nice. Cleaning staff were nit English speaking, but we worked it out and were able to communicate well and they brought us a do not disturb sign. There was no water pressure in the shower. The hotel was under construction, which we were unaware of. Not only the outside but the inside. There were workers tools scattered all over our entire floor. In the morning we were woken up by the crew working on the hallway. And our room stunk like paint fumes which gave me a headache.

I made a reservation for 6 people. The room had only space for 4. They solved the issue as soon as possible. The use of disposable tableware during the breakfast.

Location and the beds were comfortable The 4th floor seems to have just been painted and the halls were a mess! The carpet had paint chips that needed to be vacuumed, broken machines and equipment in the corners of the hallways and paint splatter everywhere.

Pedro the front desk employee was very helpful, kind & welcoming! My family and I throughly enjoyed our stay and would stay again if in the area.

The breakfast was good. The location was good. The tv didn't work very well. It kept buffering. The last day it didn't work at all.

Below average

Location was good for what we were doing and breakfast with Earl was great he was very helpful and friendly The beds were too high and hard to get into, tv reception was horrible, requested first floor room and they put us on the second floor, not ADA compliant.

Location was great. Staff was friendly and courteous.Earl was great ate making sure breakfast was fresh and delicious. Hotel is still currently under construction. My refrigerator did not work properly everything froze

The bed is very comfortable and the shower is great. The night front desk attendant was very helpful and friendly. The maintenance guy was also very friendly and helpful. They are remodeling. We were woken up just after 8 am on a Saturday of a holiday weekend to what sounded like someone dismantling our ceiling. I can’t even convey with words how loud it was. It was like being in the middle of a highway construction project. When I complained to the front desk that morning she just said yeah we’re remodeling, sorry. She didn’t offer any compensation or anything to even try to make up for it. We also experienced constant glitching and issues with the television. The maintenance man explained that they had just had major storms the day before and DIRECTV was not working properly so that is understandable but disappointing. The air-conditioning unit in our room also did not work properly. After having it set on 65 for hours, I woke up in the middle of the night and it was 74 in the room. It was actually cooler than that outside, but the windows don’t open so opening them to cool off was not an option. I did not contact maintenance at 2 AM because I didn’t want to wake my partner. By the morning, it was only down to 71. With the holiday rates after taxes it was nearly $200 for one night which is just absolutely ridiculous for the number of problems and inconveniences we had.

Our room was very clean. The breakfast was amazing as well.