Holiday Inn Express & Suites Dearborn SW - Detroit Area by IHG

Very good

Very good

Bathroom drain plugged, lights didn't work (no bulb in lamp by window and table lamp inoperable), no exhaust fan in bathroom (grate in ceiling smashed) grout in bathroom unsightly, 2 wall switches inoperable., paint job has many imperfections. I told the front desk that this remodeled room should have a long punchlist. Terrible restoration contractor...should hold payment on that room.

A nice bonus was the 24/7 coffee and tea. The coffee machine freshly grinds the beans for each cup, which was a great touch. Breakfast was typical for this type of hotel, but unfortunately there were no gluten-free breads or other clearly designated GF options. It would be nice to see more choices for guests with dietary restrictions. Our biggest concern was the pool. It appeared clean, but the walls and floor have an extremely rough, pebble-like surface with surprisingly sharp edges. Our six-year-old actually cut his feet and stopped swimming because they hurt. Since we specifically choose hotels with pools for our kids, this was disappointing. I strongly recommend water shoes, especially for children. Overall, a clean, pleasant hotel with some thoughtful amenities, but the pool surface definitely needs attention.

Exceptional

The room as soon as we walked in had a horrible smell. The floor our room was on had over half the rooms being renovated and painted happening while we where there the smell was so strong. The breakfast was not good. My biggest grief is that the handicap parking area was blocked off our whole stay.

Our room was just finished being completely redone. It looked super and the new bed was awesome.

❤️

Esrl was super helpful at breakfast and really takes pride in his work! Great experience overall - would definitely return.

The shower was not working.

The personnel

My Room was dirty , spots on bedsheets, chair was broken and it was water on the walls.

Simon was at the desk at check-in and he went ABOVE & BEYOND to make sure we were comfortable & cared for! Breakfast was good…options for multiple dietary restrictions. We felt safe and comfortable here!! Only about 8 minutes from all the Henry Ford experiences, made it a good fit for us!

Fresh breakfast and parking; it felt secure and was easily accessible.

Good

Could be better breakfast.

Easy in and out

Computer system was down and check in so myself and a lot of other guest waited in the lobby for about an hour before we could check in and get to our room. Nothing was offered to make the wait more comfortable nor did the anyone apologize for the inconvenience.

Location was not the best, you can hear motorcycles and cars going by. If you are a quiet sleeper, don't stay here. It can be loud here.

Overall decent experience. Breakfast included was good. Not bad for a night or two