Comfort Inn Detroit Downtown

Pleasant

Rich our driver for the shuttle was amazing. All staff exceptional and very helpful Na

Pleasant

The ladies at the desk were friendly and welcoming!! They provided a great start to our stay. Nothing

Exceptional

Nice staff elevator down the accommodated

Good

I genuinely love staying at the Comfort Inn & Suites in Detroit. The hotel itself is great, and the ladies who work during the daytime are absolutely wonderful. They are friendly, welcoming, helpful, and always make me feel comfortable when I’m there. Unfortunately, I cannot say the same about the night auditor. Her customer service skills are extremely poor. She rarely speaks or acknowledges guests, and her overall demeanor comes across as very unfriendly and unwelcoming. When you work at the front desk of a hotel, especially overnight, guests should still feel welcomed and comfortable approaching you if they need assistance. I really enjoy this hotel and would absolutely continue staying here, but management should seriously address the level of customer service being provided during the night shift. The daytime staff is amazing and truly shows the type of hospitality I expect when staying here.

Bad

The staff was very knowledgeable and helpful. I can't say enough good things about them. Breakfast ended earlier than were used to at 9:30, but were brunch people anyway. The elevator did NOT work so that was very challenging and inconvenient as we were on the 3rd floor. My husband is a senior. The restroom in lobby also was out of service so while having coffee we'd have to go up 3 flights of stairs to use the restroom. On hotels.com it said there was a restaurant. There was not. The hotel DID offer a shuttle so we did get a shuttle downtown to our concert and back. Ken, the driver, was great. We walked to restaurants and Meijer marketplace grocery which was convenient. Coffee was good. Bed and pillows were comfortable. Not much of a view, but grateful for the a/c.

Not a bad place to stay, it’s safe. The elevator was broke and no telling how long or when it will be fixed. Good Friendly House Keeping staff, just wish the owner would put some money into the place.

The elevators were down for 3 days during my stay.

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This location is so convenient, it’s not a new place, so the facility is older but in the room we were comfortable and had everything we needed!

The room was tiny small and the bathroom/closet door did not close. It was a sliding door that wasn't totally connected to the wall. It lifted at the bottom and did not slide close completely. There was No privacy between the bathroom and the bed which was crazy close together. Also the elevator was out and we were on the third floor.

Staff was friendly and professional. We had issues with our wifi connection in our first room and had to switch. the breakfast could have been better. Overall felt like everything could be a little cleaner like carpets, walls, etc. elevator was still under maintenance

Breakfast was really good...plenty to choose from. The manager was super friendly when we checked in and was pleasantly surprised when she informed me of the shuttle service.

The staff was very friendly and the parking worked out because my room I could look out and see my car I dont do breakfast but the OJ was good but I would stay again if we come back to Detroit

The room and hotel was a bit run down looking. Elevators were broke, however we were luckily on the 1st floor. There was a dirty wash cloth and towel left in our room from the last people, which was a bit gross. Other than that, it was ok.

The staff was extremely helpful It was nice and breakfast was great. Everything