Provident Grand Luxury Short Term Residences

Everything was perfect. Great service and fast check in

This is the second time I stayed here. On both occasions I requested a golf view and got the city view.

Yes

We had asked by email to check in a few hours earlier, and it was confirmed by email that this was possible. When we arrived, they could not find our reservation, after which we were sent to their old apartment to check in there. We were also unable to check in earlier. The room bed was not in order... no pans, even though it is an apartment. The service has become very poor.

Unfortunately the property itself fails on many levels. I travel a lot and a lot of things have to go wrong for me to submit a poor review here! Definitely need to remove the words “grand” and “luxury” from its name. Poor check-in and check-out experiences, poor customer service, broken elevator, dirty and smelly room, banged up furniture, old and uncomfortable bed, noise issues, construction..

My apartment was amazing , very spacious and clean

There was zero golf view. Management blamed “construction,” yet there was no construction anywhere in sight. The bed was not a king, it was a full-size bed. The room had a dirty futon, blood on the closet floor, handprints on the mirror, and cheap paper towels. This property markets itself as luxury, but the condition was closer to a roadside motel. There is no daily housekeeping. Only one trash bag was provided for a 4 night stay. When I asked for another, the front desk told me to walk across the street to Publix and buy one myself. Guest services are only available Monday–Friday, 9am–5pm. If you have an issue outside those hours, you are on your own. I raised concerns during my stay and was ignored until Monday, then told I should have contacted them during office hours, which I did. For all of this, they offered $88 for the inconvenience. If you are an owner whose unit is being rented through this property, you should be aware of how guest experiences like this reflect on your investment. Nothing superior about this room. Nothing luxury about this property or the room itself. Save your money. Stay at an actual hotel

All good

very good location

Location nr Doral yard is excellent Main lift not working at the start of our stay - use goods lift. Unable to get electronic lock working to apartment door however was given key which was very useful.

Great property to stay for short term periods. The gym is small but it has enough for you to get a good workout. The pool is nice but the water is so cold! There are restaurants, coffee shop, grocery store all within a couple of blocks of the building. The main elevator is always broken, despite them having technicians coming in to work on the problem. There's usually one working at all times along with the staff elevator on the other side of the building, but for the amount of people that stay here it's not enough.

Great property to stay for short term periods. The gym is small but it has enough for you to get a good workout. The pool is nice but the water is so cold! There are restaurants, coffee shop, grocery store all within a couple of blocks of the building. The main elevator is always broken, despite them having technicians coming in to work on the problem. There's usually one working at all times along with the staff elevator on the other side of the building, but for the amount of people that stay here it's not enough.

2 lifts broke.

Location 2 lifts broke.

I had the 1 bedroom apartment with balcony facing street. Windows were floor to ceilings full kitchen with dishwasher all new appliances there is a big pool that was freezing cold and a spacious gym also sauna and parking available. The whole apartment was spacious and beautiful also very safe the neighborhood was safe tons of restaurants. But if you’re looking for a thrill go to south beach. This area is rich and classy lol.

The location was great. Ac was not cool enough The bathroom and kitchen were not clean properly. The bathroom show had lots of hair, and the kitchen floor was not cleaned. Also, consider putting a kettle in the kitchen and toaster. Sandwich press did not work.

The bathroom and kitchen were not clean properly. The bathroom show had lots of hair, and the kitchen floor was not cleaned. Also, consider putting a kettle in the kitchen and toaster. Sandwich press did not work.

Everything was simply beautiful. We had a small issue in the beginning and guest services took care of it right away and made the rest of the stay great. We have already booked for next year! The pool should stay open later! Too beautiful and serene to close at 7pm

Good !!! But I have a bad experience with the batteries of the lock door I must spend two hours until they came to fix it

I also started my stay by being given TWO damaged elevator keys. I spent a good hour going back and forth with them to the elevator as the "control was new." Maybe it was, but it didn't work. The third time was a charm! All this fun with two tired kids in tow. I got a parking ticket while parked in the garage and displaying a temporary parking tag upon arrival,I was told I had to fight it with the city,UGH! Stressful stay for sure!