DoubleTree Suites by Hilton Htl & Conf Cntr Downers Grove

We stayed 3 nights. Housekeeping never restocked towels, toilet paper and conditioner. The shower was dangerous, sloped and slippery tub. The water at times was cold or scalding. The staff was nice a about getting us towels and toilet paper The restaurant staff was excellent.

Clean more the room, and bathroom the water is coming out

Mold and dust bunnies were coming out of the vent in the bathroom. I’m super allergic and shared this when we set up the reservation, they acknowledged the need. The fridge had hairs and large dirt particles in it. The blanket we took out had two large stains. The shower dripped all the time, didn’t stop. We had the do not disturb sign on the door but came back to new remotes for the TVs and the TVs were on (we didn’t ask for anything). When I described the vent issue, they offered a new room. Since it was 11:30pm, I went down to get a key for the room to look before packing up the family and moving. It was just as dirty, also had a large black box of that they were working on with screws on the table and dust from them drilling on something throughout the room. We decided not to move so I deep cleaned our room at midnight. I shared how disgusted I was again, they never reached out to discuss it until we had already left the property after another night in the room, 36 hours after the initial complaint. The pool wasn’t well maintained, couldn’t see our knees in the cloudy water. Standing water everywhere and people were falling while walking (adults and children). They were good about filling towels, and two gentlemen cleaned the water around the pool for 5 minutes, we spent approximately 8 hours at the pool during the trip. Im a Hilton Honors guest but you’d never know it based on how I was treated.

Clean room, nice staff, easy to navigate location. A restaurant and Starbucks right on site that made things quite easy.

Great cookies - clean room - responsive staff - great stay

The staff is amazing- always helpful and responsive. The state of the hotel is ok, at best, though. It’s an older property that they are seemingly always in the middle of updating- while apparently theres a change yiu could get an older tub set up, the newer shower set ups already look like they’ve been through it. The furniture is old and not as tech forward. Ultimately, though- you get a good bed and a good nights sleep and a functional bathroom with a great staff- ai we’ll leave it at 4 stars.

Great stay

Hotel was very clean. I will be back again

Exceptional

This hotel needs to be updated. Only 2 out of the three elevators were working and the main entrance door was not usable. I like the fact that there was a separate living room area in the room with a door separating the bedroom from the living room. The toilet was not clean-there was urine all over the toilet seat. Totally unacceptable and will not be staying at this hotel again.

It was clean. The parking was easily accessible to walk to and from. It was located close to shops, restaurants, etc.

Amenities were great! Elevators were a bit scary

Beautiful property, clean and great location. Loved that Starbucks was in the lobby. However they do not open early enough in the morning. They need to be available by 6:00 am. Staff were extremely helpful, accommodating and pleasant.

Diageo was more than helpful and he made the experience perfect. It was rainy outside so near the front door was a little water leak, its not a new building but for a quick stay good enough.

The staff was very helpful

The showers were a bit weird. There was no door to close it for the water to stay inside. The drains were slow as well. The rooms were fine.

Clean and friendly staff! Although it looks fine, the floor in the pool area is extremely slippery.

Very good

Loved it here

Really clean facility, and the layout was really nice tbh.