Homewood Suites by Hilton Downers Grove Chicago

The hotel was very clean and the staff was amazing. The restaurant inside the hotel had great food and the drinks were great as well. My only complaint is that I booked through Expedia and I did not get the room that was advertised on their website, but it was still a good room. Overall it was a great hotel. Can't forget, it's very affordable.

Staff support was minimally acceptable. Booking promised a sofa bed. There was none and staff refused to honour the booking with sofa bed because it was through Expedia. Living area was tiny- too small for 4 people. No place to eat meals. Loveseat instead of sofa. Freezer was so frosted over it could not be opened. Leak in bathroom ceiling. Apparent mould was visible one back side of tile once it was removed. Bathroom door could not be locked. Grouting on the bath tub was black.

Recommend. Staff was great.

Bad

Wonderful hotel im s beautiful location.

Exceptional

The stay at the Homewood Hotel was overall nice. Breakfast was well organized and had plenty of choices. The rooms are a bit small. We were a part of three and it felt like we were on top of each other. I looked in the room description and did not find how big/small the room was. The bathroom has a door that doesn’t lock, which was not ideal. I asked for the room to be refreshed on my fourth day there and after multiple asks, it was finally cleaned on the sixth day. We checked out the following day after breakfast since we had booked for 7 days. I do have to say thanks to the breakfast staff especially Mr. George who was very friendly and helpful.

The staff, especially Brittnii and Josue, were wonderful. It was a very quiet building. I really liked the little kitchen area in the room. When we tried to check in, the system was down and we had to wait in the lobby for quite a while. Eventually, we were given a room to rest in while we waited for the system to come back online, but not both of the rooms we had paid for. When we got back from dinner, the system was back online and we were able to get the second room and keys. When we went to bed that night, one room was struggling with the AC and the other did not have a fitted sheet on the bed (just another flat sheet).

I’m enjoyed my stay: nice breakfast including large slices of gluten-free bread, hot food and oatmeal. Will stay again! 😊

The staff was very helpful and the breakfast was great!

Well located and great facilities

2. Lobby door was broken with no sign to indicate. 3. I was supposed to have a room that had a sofa bed and split room, I did not have either. 4. The tv took several minutes to work. 5. On the first day the water hotness was lukewarm. 6. Lastly, half the parking lot was not available because of maintenance.

We waited 1.5 hours for our room to be ready and it was not the room type we had reserved. Parking was an issue due to resurfacing of lot. Pool was under maintenance.

Dirty rooms and poor upkeep in the common areas. Lack of room service, feet were black from how dirty the floors in the rooms were. Pool closed and maintenance issues including a broken elevator. Breakfast quality was poor.

We enjoyed this location.

the phone did not work to call room to room, front desk told us to add a 7 then room number, still did not work.

Kitchen has essentials but not an area to eat at.

Breakfast was better than other experiences with free breakfasts. Clean room, enjoyable experience.

The room was not clean when we checked in.

Thanks