Best Western Plus Rio Grande Inn

pool and hot tub are pleasant. Double glass doors into each room is kind of strange. Make the room feel too open to us.

Great location for downtown Durango. Room was spacious and comfortable. Breakfast and happy hour were great! We enjoyed the indoor pool and hot tub too.

very nice and very clean

They need to have better breakfast because they have the same everyday. And better maintenance in the rooms extracting fan in the bathroom was not working.

Would definitely recommend this place for future stays .close to the Durango Silverton narrow gauge railway station - less than 5 minutes walk.. clean rooms , 24 hour coffee, nice breakfast Buffet, free evening happy hour with one non alcoholic or alcoholic drink per person , courteous staff . Clean well maintained facilities and room with balcony and overlooking the central pool. They even provided a list of recommended restaurants near by .. they were so helpful to all our questions and concerns .. Would love to be back .

Great all around

Great service, friendly staff and the location is perfect.

Room was fine. Very good breakfast staff!

Clean, friendly staff, and perfect location!

y wa

Everything was satisfactory, thanks

The staff were absolutely amazing, room was ok but felt it to be a little dark

This place is very close to the center of the city. The parking was not plentiful so had to park some distance from the room. The pool and hot tub were great. The linens we on the thin side and the bathroom is supper small. There were spiders and bugs in the room. The drain in the bathtub would not drain and the toilet plugged up real easy.

The staff does the best they can, which is clear. However, the toilet and air conditioner in the room were obviously beyond repair as neither functioned properly even after being attended to. Given what is charged each night, whether or not it’s worth it is truly a question. To whomever is selecting this location, do not accept a room without first inspecting the toilet and A/C operation. To the Owners, you’re making enough to get new mechanical equipment so do so. I wouldn’t recommend staying there until you do because you cannot sleep and you cannot flush the toilet.

Good location in downtown Durango. Did not live up to the previous reviews. Beds very comfortable & clean property, but dark and deary.

Staff was very rude when it came to helping in the area where they served food. Happy hour drinks were mad by a rude lady that wouldn’t help with just a regular drinks. Breakfast food was out by 8am and they said they were not cooking anymore when family’s went in they had to leave because no food was there. Ac also do not work in rooms it’s like a fan blows semi hot air. And the microwave did not work.

Clean hotel and staff very friendly!

No actual breakfast like they claim. We came in for the continental breakfast and there was a single tea bag. Two people sitting in the lounge eating a raw bagel and one banana. Rooms and halls were disgusting, smelled so bad we had to buy air fresheners and air purifiers. - you get what you pay for.

It was very clean it was comfortable beds were very comfortable breakfast was good drinks were good no complaints

I told the staff when we got there that I had a truck and trailer They said I could park in the back Later they called and said I couldn’t park there to park on the street but there was no space on street so we had to sleep in our truck at the park It was not good because my husband uses oxygen I hope that you will reimburse us for this room