La Quinta Inn & Suites by Wyndham Durango

Good stay.

Hotel manager and staff were great. Hotel is in a perfect location too.

We have stayed at this hotel several times over the years and have been very happy. The last two years that we have stayed the service has been lacking. If you're staying only one night you're fine. If you stay for more than one-night, good luck in getting clean towels, your trash emptied or your bed changed. The excuses we have been given is that they don't have enough towels because people take them, or enough housekeeping staff. I will say that the housekeeping staff work very hard. These people are doing everything they can to get the job done. I commend them for all their hard work. I do blame management. We were told by local management that it wasn't Wyndham Hotel's policy to service your room each day. If that is true, I'm very disappointed with the Wyndham brand.

Bad consumer service,

I enjoyed my stay, it was very close the river for a nice walk. I enjoyed breakfast every morning, very quiet location.

Room was clean, breakfast leaves a lot to be desired with no meat our first day and no fruit. I can’t eat eggs so carbs were the only option, Broken glass under our vehicle that we ran right over the night before in the dark. Friendly staff.

Clean room

Room was spacious, pleasingly decorated and the bed was very comfortable.

Great location and great price.

Pool and hot tub didn’t work

Room was ok. Spa smelt like bleach and the water stung my eyes but after a 9 hour drive it was nice. Fire alarm went off at 6 am so got back on the road early. Breakfast was ok.

A major concern was the pool. It looked absolutely disgusting, yet there were no signs, barriers, or any communication indicating that it was closed. We almost let our three young kids get in before deciding to trust our instincts because the water looked so bad. Later, we found out the pool had actually been closed the whole time. A simple sign or notice would have prevented the confusion and potential health risk. The second issue was even more concerning. We discovered that our room door wouldn’t lock properly. You could literally walk into the room without using a key, which felt incredibly unsafe, especially while traveling with three young children. We reported it and it was fixed, but it’s something that should never happen in the first place. The staff was pleasant, and the stay itself wasn’t terrible, but basic safety and communication need significant improvement. I hope these issues are addressed so future guests don’t have the same experience.

Experience was only okay.

Everything was fine until the morning of checkout. We worked until 1am. Had to eat and shower that put me in bed by 2 am. At 6am dogs started barking to 7am. Around 7am people started yelling across the parking lot to each other until about 7:45. Then housekeeping opened my door at 9 and started asking if anyone was in my room. Which of course I was cuz checkout is 11 and I had my alarm set for 10am. Now I have to drive 6 hours to Denver on a really poor nights sleep.

Breakfast was not good and the break area was not clean. Doesn’t have shampoo

Staff was rude and unhelpful

Pleasant stay. Staff is always more than welcoming and also good services. The price to stay is a bit high.. La Quinta is nice but I think $320 for a nights stay is a bit of a stretch..

Nice location & very cordial check-in staff. Then the problems with amenities rose: (1) Both pool & hot tub closed for all 3 day stay due to maintenance issue. This was a major reason I booked this hotel for a family vacation stay. (2) Breakfast was terrible. No juice, milk, hot water for tea. (3) Breakfast was supposed to be from 6am-9am, but each day 10-12 people were waiting til 6:40 before coffee or hot breakfast arrived. I asked for hot water for tea, but after 30min of waiting I finally went to McDonalds for breakfast. — There seemed little concern or hurry to resolve any issues.

The room was fine, if a little small to fit two queen beds in, but we appreciated getting one of their pet friendly rooms for our old golden lab. The staff was friendly enough, and the continental breakfast was better than a lot of em these days. But that pool was a dealbreaker. If they would’ve just told us they were both down we could’ve found another place, rather than spend an extra $150 for an amenity that was too gross to make use of.

Friendly staff but not enough staff during breakfast. Over all a good stay. High price but what can you expect it is Durango in the tourist season.