Rodeway Inn Effingham North

I didn't like the check in process. The people were friendly but I didn't like talking to someone on camera through a machine

Good

Good

the desk with a person on screen. Very difficult to understand what the person is saying. It has close caption, but apparently the close caption doesn't understand what anyone is saying.

Check-in was an automated video kiosk, where the sound wasn’t very good. The room wasn’t secure as the windows at the Garden level could not lock. the bathroom sink spigot was missing some pieces. In the morning, the smell of Diesel trucks nearby leaked heavily into the room.

Checked in through an IPad and FaceTime. Speakers muffled and hard to understand. Room had broken head board falling off wall. Reported it to iPad but of course no result other than take a picture and upload. No personnel on site and you can tell. Only plus is location close to restaurants, but now homeless are sleeping on steps next door. Was much better in the days past.

I understand they are remodeling. The fumes of the paint or whatever they were using were very overwhelming. The TV remote was not working. The volume was not working. To turn off the TV I had to unplug it from the wall so I could sleep. The refrigerator was the saving grace. The bedsheets and blankets were clean. I hesitated to take a shower because it was very slippery. There were no safeguards in the tub. I had to wash up in the sink. There were smells of past smoking in the room.

Clean room but needs renovations. Cold AC.

The property was disgusting. There is not an actual employee on the property. We checked in later in the evening, but there was not an actual employee again at 0900. You check in/out via video chat. The toilet was clogged when we entered the room and would not flush. Who do I call...no one is at the front desk. I finally got someone to answer the outside phone line. They said there was nothing they could do until the next morning. When I ask for another room, the phone conveniently cut out, and I could not get anyone to answer the rest of the evening. We searched the hotel for a plunger and where able to flush the toilet. Didn't the cleaning crew notice that they toilet was clogged when cleaning it? I guess you get what you pay for. Do not recommend.

Nothing Disgusting smell - ammonia and dead fish, nasty and not clean, hair all over the bathroom, disgusting, no person on site just a kiosk

Good

Dark, Smelly, and Filthy. Kiosk check in experience was terrible.

There was no breakfast I don't like taking to a kiosk did not see any staff

Virtual check-in was inconvenient and slow. SMALL rooms. No coffee pot. 15 of the 40 TV channels were unavailable. Had to wait until 9:00 to get my deposit back because no one-site employees

The beds were great, huge fridge The toilet was wobbly, the bathroom was dirty. Not like dirt everywhere but the baseboards were falling off, the grout was stained. No staff on site. Strange kiosk thing. Not a fan of that. I want a human on site.

It took me forever for them to check me in plus I had to pay an extra 35$ to check in and wouldn't help me figure out what I did wrong and just took their time plus I had to keep repeating myself over and over and over again and all that did was piss me off

The bed was big that's about it It took me forever for them to check me in plus I had to pay an extra 35$ to check in and wouldn't help me figure out what I did wrong and just took their time plus I had to keep repeating myself over and over and over again and all that did was piss me off

Only thing didn’t happen was breakfast & website stated free breakfast. May need a better way to true advertising.

This was the worst hotel I ever stayed in. Tub was filthy, we couldn't even shower. The room smelled horrible like piss. You check in and out with a kiosk machine. No hotel staff to complain to. Thr breakfast was from 5 to 9. WHAT BREAKFAST??? i called customer service they took my information but that was all. I was very disappointed. It was rated 4 stars and the reviews were good so we took a chance. Now the reviews say the same as mine and are now rated a 2 star. How does that happen? I would definitely not stay again or recommend anyone else to.

When checking in there was a computer, zoom camera, sign-in tablet and a room key activation setup with a remote person (who knows where) on a computer screen greeting you. That person was not easy to understand with a thick accent. It was if I was talking to a robot that I found hard to understand. After checking in and receiving my activated key cards, we went to our room only to find out the keys didn’t open the door. I was told by the human/robot it was a malfunction of the door so we were assigned another room. The room was clean and comfortable but the face of the heating/cooling system was secured properly and fell off in the middle of the night. Bottom line, when I go to stay at a hotel, I would like to be greeted by an actual live bodied person, not a person who may be 7000 miles away with a hard to understand accent.