Hyatt Place Emeryville/San Francisco Bay Area

I liked the location, it is close to a lot in terms of shopping/dining. Easy to get to and the room was nice. The breakfast was really good and everyone found something they liked. I didnt like having to park across the street with children and all our bags, it wasn't far, but it's inconvenient.

Very clean and helpful staff.

Great customer service. Parking

This is rarely done , I'm used to paying a few days ahead or upon arrival!!!

No Netflix or streaming service. Additional charge of $25 or $40 for parking depending on if it was a convenient location. Breakfast quality was just ok. $268 for the night calls for a cappuccino machine - not happening. Coffee was less than ok. But it was a convenient location.

Clean new hotel. Wish they had a Starbucks though!

Stay was great.Bobby was excellent.Thank you

Water leak from the ceiling to our room woke us up at 2:00am and totally destroyed our vacation

Clean, great staff, awesome breakfast, amazing bar

The location is good if arriving by Amtrak, there are several hotels in the area. Buffet breakfast included was average, pre cooked but plentiful. The bus stop around the corner on Shellmound convenient to get into San Francisco (F) but if arriving by Amtrak, they have buses which take you in if pre booked and you have a hotel booked there. Lots of restaurants nearby you can walk to. The WiFi is abysmal. The staff are disinterested in engaging with guests, there was an erroneous charge for drinks put on our room but removed when challenged.

I am extremely disappointed with my experience at Hyatt Place Emeryville and the way this billing dispute has been handled. I booked my stay through Booking.com (Confirmation Number: 6552063614) from May 15–19, 2026. However, I checked out early on May 17, 2026. At checkout, the hotel calculated my final balance, collected payment in full, and provided a final receipt and billing statement confirming that my stay had ended and all charges were settled. After I had already checked out and received a final paid receipt, an additional charge was processed without my authorization. This directly contradicts the final documentation issued by the hotel. When I contacted Hyatt Place Emeryville, I was told to resolve the matter with Booking.com because the reservation was made through a third-party platform. However, this response ignores the fact that the hotel itself accepted my checkout, finalized my account, and issued the final receipt. The disputed charge occurred after the hotel closed my folio. As a guest, I should not be caught between the hotel and Booking.com while both parties deny responsibility. The reservation may have been made through Booking.com, but the hotel managed the checkout process, issued the final receipt, and processed the charges. I am requesting that Hyatt Place Emeryville and Booking.com work together to investigate this matter, provide a detailed explanation for the post-checkout charge, and issue an appropriate refund if the charge cannot be justified. Until this issue is resolved, I cannot recommend this hotel due to the lack of accountability and the difficulty in obtaining a clear explanation regarding billing practices. Case Number: CAS6397183 Citi Dispute Case: D-220948220526

The stay was great, breakfast was good, wished there was a microwave but 5/5 star still

Good and clean Good and clean

We booked 2 rooms for several nights and they were amazing! The rooms were very clean. The staff was super sweet the entire time and explained everything really clear. Breakfast was also very delicious every single morning

Convenient, I was able to park very close to the Hotel entry, and the room and breakfast were lovely. Most parking was a distance from hotel.

Hotel was clean The price was extremely expensive. I have stayed at this hotel before and paid half of what I paid this time. Not sure if I'll be staying here anymore if the price is too high. Too bad hotels raise prices and take advantage of holidays, graduations, etc. I will most likely stay with family next time I'm in the bay area.

The staff's attitude at the front desk is very rude and not helpful. We don't mind to pay for parking. But park at building and walked all the way back to the hotel. That is too much.

Cleanliness and location Nothing

Nice clean room. Friendly staff.

So many eating and coffee options within walking distance, we did not eat at the hotel.