Hilton Garden Inn Chicago North Shore/Evanston

Room smelled like urine.

Location near northwestern and closer to north campus. The parking structure is convenient. Run down, breakfast was terrible, most of the staff were not knowledgeable of the area, WiFi was painfully slow at times and no option to buy a faster premium service (as I was told from staff). I have been staying at this hotel since 2016. In recent years, the hotel and surrounding area have declined.Feels dirty and bordering unsafe.

Exceptional

Exceptional

The room was nice and clean and the location was convenient.

John was very personable and made us feel welcome. I felt relaxed and calm throughout my stay

Superb

The staff was very friendly and helpful. In particular, the bartender Ivan was amazing. It is not the nicest Hilton. I’ve been in by a longshot, but the location was great. It was difficult getting in and out because the front revolving door was broken. Got to our room and had no coffee for the morning just tea and decaf so we had to ask for that, had a lid for an ice bucket, but no actual bucket, the shower curtain was ripped and had been pinned back together, so in general, that place is not maintained very well we weren’t in the hotel very much so it sufficed for the location, but it’s far from the nicest Hilton as I started out with

Room was not as clean as they usually are. The faucet in the bathroom was broken

It was nice to be near the farmers market.

It was very clean very quiet. The stuff is very nice. Only they don’t have toothpaste and toothbrush. Surface is very good.

Exceptional

Excellent location!

The hotel staff was great with suggestions where to eat and things to see while staying there.

Room cleaning and readiness were so bad that we won't stay here again.

Staff was helpful and room was comfortable.

Pool and hottub will never be used too small of an area. You have to pay for their Buffett breakfast. Beds are NOT comfortable, after walking all day in Chicago you at least want a good bed but now my back hurts as well.

I didn't

Good location There was a mixup in cleaning our room and it never happened and there was also a mixup with our parking pass.

staff was helpful. Everyone was friendly. The property is well maintained. There was a music festival as well as a big storm going on while we were there. I think that is why our bathroom sink would not drain. Our Uber driver explained that there are 5-10 concert goers packing in one room and it messes with the draining in the hotels/businesses.