Candlewood Suites Fairbanks by IHG

Exceptional

Nice room

I dislike the staff's indifferent expressions .I don't like having the room cleaned only once every seven days.

We had a really great stay. Everything was lovely.

Very clean rooms and very friendly helpful staff! Strong recommendation. Especially liked the snack honor system. It’s nice to be trusted for a change!

The suite that had a kitchenette and was perfect for our needs. Wonderful helpful staff. The only suggestion is the phone number to call Candlewood is not always answered. Tried several times different times of the day with no response but when going to the desk someone was always available and they were helpful. Definitely will recommend this hotel.

All staff was extremely helpful and accommodating. The bed was very comfortable and location was desirable.

Has everything we needed

Perfect for our one night stay

Exceptional

The price could be a little lower but it was clean and convenient

Close to downtown The price could be a little lower but it was clean and convenient

Hotel staff were friendly, knowledgeable, and helpful. They provided transportation from the airport to the hotel late at night.

The room was fabulous. Had a suite with a kitchen and big work desk. Bed was comfortable and bathroom was nice size. Definitely would stsy here again and recommend. Couple of washers were flashing error codes and not working properly so had to wait longer for other machines.

No breakfast provided

Staff was great

Hotel was very nice. Big room with kitchen. Nice free do it yourself laundry service. Front desk staff were pleasant and helpful, shuttle drivers were very nice. Free shuttle to train station and airport, even for me to pickup the car rental and return. Only complaint was that they put us in first floor next to the entrance. Between getting used to the daylight and the sometimes loud noises out front, my wife had trouble sleeping.

Very nice property. Front staff was nice whatever hour we came in. Good complimentry coffee in the mornings. Shuttle from train depot and the airport very convenient.

We had to wait in the lobby for an hour before we could check in (computers were down). After 45 mins. of waiting, Mgr. came to front desk and informed us that required boiler maintenance was going on and there would not be hot water for the next several hours.NO ONE had mentioned it before that. Then, they charged my friend's credit card about $239...for no reason. At 1st they said it was a 'deposit', but they'd already put a $100 deposit charge on my credit card. Then they told her it had been an error. Needless to say, we will NOT be booking there again. The property did not, in my opinion, match the esthetic of the usual Wyndham property.

Everything was great with exception of the airport shuttle. It didn’t show up and apparently the night driver is not dependable. It was a significant ordeal to get to the hotel at 11:30 pm with two kids. Staff inside the hotel were great and tried hard.