Courtyard Fairfax Fair Oaks

Great staff!

Very good

Near shopping

Nothing Unhelpful staff / tired hotel / stained carpets

Very poor

The only reason I would not stay again was that the bed was too firm for my liking. And even though we were near the elevator and ice machine I did not hear much other than some doors closing.

The location of the hotel is unbeatable and there are many cafes and restaurants around. As long you don’t open balcony door, the hotel is quiet. Beds are comfy. The staff are also very pleasant and helpful. I changed three different rooms, the first one had musky smell, second one had ants problem and sink was clogged. The rooms overall were dated and require serious renovations. Electric plugs don’t work. Parking is not for free despite this hotel sitting in a shared strip mall with other businesses. I was never able to dial front disk using the rooms’ phones as the line seemed to be disconnected. Therefore, I had to go in person to front desk each time I needed assistance.

I can’t pay with Apple Pay ‍♂️

I can’t pay with Apple Pay ??‍♂️

The staff were friendly and helpful

Nothing

Clean, did not smell wired, had all amenities, and descent location Nothing

Toilet old- should be replaced. Pool has limited hours. Good location. Price reasonable, but displeased about fee for parking.

Exceptional

Exceptional

Good place to stay

The rooms could use some updating and more comfortable mattresses

Location was ideal to where I was going. On the outside it looked a bit rustic old the inside was really pretty and very modern. Bed was soft, place was clean, really happy with this stay. The place is a little bit like a labyrinth, but it didn't bother me too much once I found my room and saw that there were doors to the parking lot nearby. Other than that it was a really nice stay.

Nice clean and reasonable price

I had an extremely bad experience at this Courtyard, the way I was treated by the Operations Mgr, was embarrassing & unacceptable. I was staying at the hotel with my family. I had reserved and paid for two rooms for my family. I asked for breakfast charged to my room; this is a normal when staying at a hotel. She came to our table & insisted that I pay now because the incidentals autho didn't cover the tab. I want to be very clear: I had the money to pay the bill. The issue was how I was treated. I was approached at my table in front of my family and other guests and made to feel that I was not able to pay. I was embarrassed & so upset that I couldn't finish eating. I was at the counter paying the bill, my son noticed her supervisor. I explained to him what had happened. During my conversation with him, she interjected & denied everything. My son came up to say that it did happen. The supervisor removed the charges. The money was not the issue. The issue was the embarrassment & the lack of courtesy shown to me. What is the purpose to charge a room if we can be interrupted & asked to pay now, I do travel for business. I will reconsider using Courtyard. Guests should be treated with respect especially when there is no reason to believe they will not pay. This experience left a very bad impression and completely overshadowed what should have been a pleasant breakfast with my family.