La Quinta Inn & Suites by Wyndham Florence

This time stay was a bit different than my first. First stay, our room seemed cleaner. This time the bathrooms seem dirty and needed some cosmetic. No air vents in the bathroom. There was an oder when entering the room.

The bathroom was not as clean as it could be there was hair over the shower items the bathtub had stains from a previous use. The swimming pool was down for a short time and I was never notified that it was back in use. Breakfast was taking away early for me. I like this hotel brand and will likely stay with them again but not at this location.

Property is a little "tired" looking, but the staff was excellent and very helpful. The breakfast was well stocked and attendant was friendly and helpful

However, the room itself was very run down and showed a lot of wear and tear. The pillows were uncomfortable and definitely need to be replaced. The pool was also a strange green color, which made it look uninviting. Overall, the hotel seems to be in a state of disrepair and could really use significant updates and better maintenance. I hope the owners invest in improving the property because it has potential, but based on my stay, I wouldn't choose to stay here again.

Breakfast was sub-par. Food was cold. Hotel is not well maintained. Cleaning of common areas is certainly not a priority. Staff seems very indifferent to the issues.

Definitely would not stay here again.

Staff is great. Breakfast area clean.

Trash cans were overflowing. Mattress for the sleeper sofa had mold. Pet waste receptors were full. Not the same service as the last time I was there

Room was set up for a handicapped person and i really appreciated it. By

Not bad,but not good

Front desk was really nice and friendly. The King room was not ready so we were assigned two Queen beds room ... not what we really wanted. Pool was nice but did not open until 5pm. Room was mostly clean but we only had ONE serving of coffee in the morning. In addition, the slide in piece for coffee was the wrong size so we could not make coffee in the room. Lastly, the plastic rods to close the curtains were broken so we had to adjust.

I feel like they under staff, because the maintenance and cleanliness is poor.

Very rude night staff. Stains and hair on bed sheets, the floors were greasy, furniture was beat up, chair in room had paint stain. The pictures of the room showed two queen size beds and a sofa bed. Front staff said the pictures are wrong and it’s a room with two queen size beds only. I booked it for 5 people, they expected 3 people to sleep on a queen size beds only. Very disappointed,

Found a roach and the rooms looked like a shortstay motel

The hotel is clearly in need of a renovation. I have photos of our bathroom ceiling above the shower where there was clear and obvious water damage that has been left unattended for far longer than a few days to at least a month. It was unsightly and unnecessary to leave it in that condition. There were also large and long black hairs on the shower curtain that had obviously not been cleaned, at least recently. Lastly, the wood floors were filthy with clearly no attempt to have cleaned them. My wife's feet after walking on the floor for a short period of time in our room were black on the bottom. The floors were disgusting. We stayed at another hotel in Wilmington, North Carolina, also with wood floors in the room. They were clean and no problem. I'm guessing that management will offer the standard we're so sorry, we strive to provide the best customer experience and we take serious customer comments. if that were the case, there would have been no need for me to make these comments here. Hotels.com should be ashamed of having this property among their options. I've been a long time member and don't appreciate this kind of accommodation no matter how much or little I spend for an evening.

It was okay. Pet area improved since last visit.

Very thin walls. Didn’t want our full room cleaned, just new towels. They didn’t have any. Said we had to wait till end of the day. Went looking late afternoon and finally found 2. We booked a room for 4 people and there were only 3 towels to start with.

Nice hotel. Clean. My only negative was the breakfast had no meat products and I heard everyone else in the dining room complaining about that also. For us we would not book again as we like a full breakfast when traveling.

Hotel way

We were told that someone would fix our toilet that didn't work, when we came back on Saturday still not fixed. Staff member said there was NO staff on Saturday to fix toilet