Best Western Ft. Lauderdale I-95 Inn

The room had an active ant infestation. Ants were crawling throughout the room, and I documented the issue with photos and videos before reporting it. When i told them, they sent someone up to spray. Regardless of the cause, this is not the level of cleanliness or maintenance guests should expect. After my stay, I contacted Expedia customer service to request a refund. I was initially told I would receive $81.75, but the final offer was only $27—25% of my $109 room charge. The amount I was offered did not match what I had been told, leaving me frustrated with how the situation was handled. I understand that hotels can occasionally experience maintenance or pest issues. However, what separates a good hotel from a bad one is how those issues are resolved. In this case, I don’t feel the condition of the room or the resolution reflected an acceptable standard of customer service. If you’re considering staying here, I recommend inspecting your room carefully upon arrival. I hope management addresses the pest issue and improves how guest complaints are handled.

Bad

the room was filthy with used soap and hair on the floor and sink the sheets where dirty on the bed and when I asked them to clean the room the front desk told me that housekeeping was not there and that she couldn't do anything about it

Bathroom

I arrived at midnight and the hotel elevator was malfunction there was no room available even though I had made a reservation a reservation with months ahead. I had to looked for another hotel at 2:00 AM

Not a Continental breakfast and poor staff service...

Not a vacation hotel just a quick passing stay

The breakfast could of use some different stuff

This hotel is just nasty. Room smelled like a moldy locker room. No in room amenities… Location. I pretty sketchy

Affordable No meat for breakfast

Location was excellent and close to everything. Nothing

Thank you all greatly Not much to do close by the property; being next door to such a downer of a hotel; and not being able to spend an extra night there.

Plenty of parking space, a comfortable room with a microwave and a mini refrigerator, good location.

Pool was nice No Netflix or Prime Video access

Breakfast was ok and better then I expected

Close Nothing

Location

Everything was clean

As soon as you enter the premises, the parking lot is extremely dark and the little light found, comes from the sign of the business next door (Waffle House) which help to give a little brightness to one small section of the parking lot. This property extremely runned down, the poor cleaniness condition of the room, and comun areas, the towels in the rooms had holes and are super thin from all the chemicals to keep them white (almost feels like paper), the smell in that property is disgusting, like old wet carpet. Not to mention that the milk (almond milk) that was in a silver jug in the cooler, has not been cleaned for a while. The almond milk that was there had lumps and smell funny (like roten). I requested the staff the staff to get milk from the back and to check the expiration date from the carton. She got me fresh milk and I told her to wash the jug as the milk in the was totally roten. I've been booking all my stays thru EXPEDIA for many years and I never stayed in such a disgusting place as this property, which should not be consider a hotel but a MOTEL.

Everything was good in our staying