Candlewood Suites Ft. Lauderdale Airport/Cruise by IHG

It was in a good location. No pool.

Exceptional

Staff were so nice, room was clean and comfortable.

Booked for the hotel to terminal but the hotel was unaware of that reservation

Exceptional

Friendly staff. Loved the free washer and dryer room.

This was our second time staying at this hotel prior to our cruise and we’ll be there next year

This was a pretty decent hotel for the money. The elevator kept breaking and the coffee machine wasn’t working. They also advertised breakfast, but told us that they did not provide it once we checked in. I will say that they didn’t allow us to check in early after getting off of our cruise ship, the staff was amazing and tried very hard to accommodate us. I would stay again.

The location was good and easy to navigate places that we needed to go. A few shops and restaurants were across the street, which were a convenience Well to begin with, my husband and I are frequent customers at that hotel and we never had to pay for parking. But we were shocked to know that their policies have changed to now $10 per day for parking plus we still have to pay the $100 deposit. I was not pleased with that at all.

Very good

Good

The location was great. And the property was very clean. I didn’t like that they charges for parking when the lot was not full most of the time.

The stay was nice. Centrally located to the airport. Staff were friendly

It was clean and quite It was clean and quite

Nice, friendly and clean

The location Nothing

However, the situation took a much more serious turn when my vehicle was parked directly in front of the hotel lobby and the catalytic converter was stolen. What was most frustrating was the staff's response. Rather than showing concern or taking the matter seriously, they appeared nonchalant and indifferent and quickly assumed that rental insurance would cover the damage. When I requested that security footage be reviewed, the manager was unwilling to come out and personally address the situation. The lack of urgency, empathy, and accountability was extremely disappointing. As a guest, I expected the hotel to at least make an effort to assist after such a significant incident occurred on their property. Due to the way the situation was handled, we no longer felt safe staying at the hotel and decided to leave immediately. While the room issue was resolved quickly, the poor customer service and lack of concern regarding the theft completely overshadowed any positive aspects of our stay. I would not recommend this property based on my experience.

airport shuttle

Nothing

Nice