Extended Stay America Suites Fort Worth City View

Absolutely disgusting hotel, only stayed one night because it was late and we had no choice. Trash piled up everywhere, filthy carpets in the hallway, no towels because laundry machine was broken, cockroaches crawling all over my room, worst hotel I’ve ever been to. When talking to the manager on the phone a few days later to get a receipt she was rude and unhelpful, other staff were overwhelmed and trying their best but in an absolutely terrible environment to work.

The lady at the desk when we checked in was great and turned out to be the only good thing about our stay. I wish i had gotten her name. We checked in but needed to leave right away. When we returned, the TV remote didn't work and there were no bath towels in the bathroom. There was a shift change while we were gone, and that person was a bit rude and told us we could check out if we wanted, rather than try to solve the issues we had. Then at check out the person working the desk could not be bothered with coming to the front. She just hollered for our room number and asked us to leave the room keys on the desk. The overall maintenance of the building and what we saw in our room was poor. Make do plumbing fixes to poor drywall patches in our room, broken elevator buttons, and overall a very dated decor.

Staff was very helpful. Convenient location

Nasty nets Nothing

Terrible receptionist with an attitude (Breana), wall pain peeled, roaches all over the room. Remote control didn’t have battery, tv was screen was purple, fridge dirty with hair Nothing positive to say.

Our room did not have any towels. Staff made excuses that their washing machine was broken. This hotel was advertised as having a fully stocked kitchen…there was nothing there for us to use. No chairs in the room to sit anywhere except on the bed. Will not stay there again.

They don't believe in butt cans. There's trash blowing everywhere. When we got in the room,there were no towels. My buddy had to go get them. The phone had no wire,couldn't call the desk and complain about no towels. The room was clean.

Absolutely nothing My room was very dirty. The toilet was VERY DIRTY. The shower- tub were very dirty. The sink also dirty. Counter top very dirty. Last THERE WAS NO TV IN MY ROOM. The manager took 1 day out of the two days I booked and gave me credit. I would like a full credit back to my card. HORRIBLE DIRTY ROOM. I checked out of the room the next day and checked into The Hyatt Regency. Please respond ASAP

Bed was decent Upon check-in, given a key to a room already occupied. One of our rooms didn’t have 2 beds as requested. Had to room swap several times. Rooms not together as requested. Didn’t have a fully stocked kitchen as advertised. No chairs to sit in the room. Most of Staff was rude. Furniture in room was broken. Exchange of towels was a task every day. No hot water in bathroom. Microwave was unusable. Foul odor throughout facility. Roaches in the room. In 1 room, bottom of tub messed up. Had to put something in bottom of tub to stand on. Trash on floor in rooms. We knew the facility is pet friendly but constantly having to avoid stepping in dog poop right outside the entry door. Even after advising staff, not cleaned up.

Nothing. When we first came into the room we noticed that the bathtub water was running. We tried to turn the water off and it wouldn’t turn off. And then we noticed the bathroom door wouldn’t lock let alone shut all the way. We then noticed the mirror in the bathroom was dirty. The gap between the fridge and the counter had not been cleaned for awhile. We left and came back and found roaches crawling everywhere. We left and got our money back. I will say the staff was very understanding.

Nothing bc I didn't get to even check-in. Mind you this is the third time this has happened to me at this location That i was told to come back in 20-30 mins to see if maybe my reservation would be there then.

To be honest I didn’t like anything but the fact that sonic was there. I didn’t like the fact that it was dirty. I had to worry about cockroaches. Room had a weird smell to it. The toilet kept clogging. Most plugs I was afraid to use because they didn’t work and sparkled.

Nothing Nasty roach nets water didnt get hot and no house come to your room to clean up till you leave out

Just the place Everything was horrible

Price was right room was clean and they accommodated me coming early TV wouldn't support hdmi

Sink was stopped up with someone else hair. Bed was not comfortable

You got what you paid. There are reasons why this hotel charges the lowest in the area. Late check in at 3PM. They said free breakfast but only coffee and little muffins, no fruits or milk. Don’t expect too much with the price you paid. Honestly, the room we booked double full sized beds was OK with kitchen, but no dryer, dishes or utensils. Free parking and free internet. Check out at 11AM. The shower leaks droplets on the tub, noisy all night.

Nothing Its had roach nets the water aint hot

Couldn’t stay Denied check in

Was give a room that had been used no key cards the front desk had to walk us to our room to open door to a used room then moved us to another location the service was completely disappointing