Extended Stay America Suites Fort Worth Southwest

Told you make ice in your room with the dresser and ice trays. No ice trays in my freezer. No coffee makers in the room. You have to request one. Website said that if you forget something they can most likely provide it for you. I needed shampoo. She said they were out and had been out for at least 2 weeks. Woke up in the night and there was a roach on my nightstand. Housekeeping knocked on my door at 10:3am and asked if I was extending my stay. I said no. She didn’t even look at me and said “check out is at 11:00”. I knew that. I will never stay here again. And I hope they make some serious improvements.

It have

Exceptional

Good areagreat kitchenette Cockroaches,asked for refund ,not staying there anymore .was told if I checked out same night I would pay more then what I had paid already.

Absolutely nothing The room was very dirty. One of the dirtiest rooms I’ve ever been in. The floor is disgusting. The carpet is so dirty you can tell it hasn’t been cleaned properly in a good amount of time. The refrigerator was difficult to open.

There wasn't anything that Iiked Didn't like the fact there wasn't enough towels and wash clothes for our stay. At night roaches came out. There was no ice machine there was no ice try in room ,room smelled like chlorine I had to go by a candle so room could smell better. It was not peaceful there were was yelling and couple fighting both nights of my stay. I did notify staff nothing was done about the noise I notify staff of the roaches the manager assured me I would get a refund of $80 tor off one stay that didn't happen never received. I should've known it wasn't go be a nice stay because soons you enter the hotel it's not a pleasant smell.

I request a refund is there anyone from Priceline that can assist? I have been waiting on customer service to contact me. since Tuesday.

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Good

Location Room that was booked was not available at check in. Charged more to get a different room. Would not honor price quoted. At 11:30pm was told could not check out until morning. Had to wait and threw off schedule. Dorothy was very nice though.

This placed convinced me that I need to spend a little bit more money. This place makes Motel Six look like the Ritz. Never again

Exceptional

The hotel was nice but it was kind of unkept.

I don't have an answer right now

The staff they are very helpful like Theresa I don't have an answer right now

Front desk person attempted to come into my room twice in one hour yesterday. I was trying to take a nap and rest.I checked in at 3pm. She came around 4 using their door keys, then AGAIN around 4:45pm. I called front desk to speak to a manager and only got her. She apologized, but her accidentally barging into my room twice in an hour is unacceptable. Otherwise the place was okay for one night. Quiet and near Super Target and the freeway.

Beds all stain rooms smell dirty beds

Nothing Beds all stain rooms smell dirty beds

The room was clean and the staff did a great job in making me feel comfortable about staying there.

They Only Served Muffins And Fruit And Coffee