Home2Suites by Hilton Nashville Franklin Cool Springs

Breakfast was okay. No butter for the waffles, hence 4 star rating.

I was very impressed with the amenities in the room. The full size refrigerator and kitchen sized sink were so helpful for my extended stay. Additionally, the breakfast had a wide variety of options. I would definitely stay there again.

The room was nice and clean. The lobby was nice with a nice patio with fireplace. The only thing I didn't like was the location because the hotel sits back in a hole & the parking lot is not well lit.

Room was spacious, clean and very comfortable. Breakfast was very good with a wide variety of offerings. Would recommend.

Great customer service, clean, breakfast great. Great location close to mall and high way

Staff were very friendly and helpful! Quiet place!

A great location! Mall and restaurants are all within 5 min or less.

Pleasant but some stuff needs updating … cooktop didn’t work, toilet clogged last day, shower heads need to be replaced. Room was spacious with good climate control. Kitchenette well positioned. Pool was clean and didn’t smell like chlorine … breakfast had good variety.

We arrived during a terrible thunderstorm that blew open the doors of the hotel. Hotel staff was actively cleaning the damage as it happened and reassuring guests that everything would be okay.

We left after seeing the room. There were unknown hairs throughout the bathroom and the vents had visible dust. I was disgusted.

Pet Friendly

The fridge should be and fully stocked kitchen. I'm in treatment at Tennessee Oncology so being able to have space for fresh food is a must. One of the desk clerks offered me headache meds, from her car. I'm sure she meant well, but yikes. Number one rule of traveling: Take your own medicine!! I purchased the fizzy powder from the guest market. Oh and give optional double burners for the rooms? The hall decor is saying flinstones meets that 80's show, but the room said 2010's.

Plan to return

Excellent, above and beyond

The staff was excellent.

The price of the food in the market is ridiculous

Worth it

Great breakfast, eggs, waffles, cereals, sausage, etc. The pool was under maintenance, but they offered a sister hotel just a few minutes away, which was nice alternative. Comforter had a few stains but was quickly replaced. The rest of the room seemed clean, and the TV was great. No free Wi-Fi might have been biggest the downside. Staff was friendly and helpful, so no fault on them.

great location, wonderful staff, Aubrey was very sweet when i arrived and checked in!! Great room and it was spotless!

Nice basic breakfast with fresh hot food with plenty to choose from. Nice area for shopping.