Holiday Inn Franklin - Cool Springs by IHG

Toilet was overlooked when cleaned. Called desk and lady came up with rag but no cleaning supplies. Wiped it and left. I should have left or insisted on another room but it was late and I was very tired. Mentioned to staff when I checked out. Gross.

Location was great

Nice place, friendly staff.

Everything was nice. Although the shower handle would turn to hotter by itself. And we had to reactivate the keycards twice. It’s in a good area. It’s about 25 minutes to Nashville. I forgot my bathing suit so I didn’t use the pool, but it looked nice and clean from the room window.

Nice room. Nice ambiance but the rooms need an upgrade. TVs are in DirectTV, couch wasn’t cushioned well, and dressers were dated a bit. Overall, it’s a 6.0. A little above average.

Great

The bathtub was dirty upon arrival. No urgency to rectify the situation. I will not go there again.

The lobby appeared nice when we arrived but quickly went downhill once we arrived to our room. The furniture was ripped, lamp broken, stains across the carpet, and the shower wouldn’t work. I notified staff. The issues were written down, but no solution offered. We could sleep, but couldn’t shower or enjoy a clean room.

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Love being able to stay a little bit outside of Nashville and avoid so much of the hustle. This hotel has been great for us on multiple trips to the area.

The property could use more attention to general cleaning, halls and elevators.

To top it off we were overcharged. When checking we werre asked if we ould like to upgrade for $28 to a suite. I asked if that $28 per night for all 3 nights or $28 total for all 3 nights. I was told $28 total. Altough we didn't necessarily need to upgrade but did since we were tild it was $28 only. We were charged $102.43 more. Will never stay here again, they are not honest about their charges.

Well, I thought I had booked another location, but how pleasantly surprised I was! Staff was wonderful, we were in a comfy room. We generally stay at Holiday Inn due to the soft beds and pillows. Bathroom was clean and well stocked with amenities for showering, etc. The strange thing was breakfast was extra charge. Had not had that experience before, but paid during booking. Good hot breakfast to get us up and on the road. Would definitely stay here again. Pool was nice area, but rain moved in just as we were preparing to go. There is staff available at the dining area for drinks, and food. We did eat outside the hotel, so did not partake, but area was very nicely appointed. There is an Amerigo close for Italian food, and we did go to the Publix around the corner for some snacks as well. Nice safe area.

Great price and great hotel! Rooms very clean and staff was super nice. Pet friendly hotels always worry me based on cleanliness and the room was spotless

Thank you for the stay!

Pool was nasty.. And you had to pay 10.00 per person for breakfast

The staff was friendly and helpful. The rooms were clean. Parking was excellent breakfast could’ve been better and the pool not so good.

Our room smelled horrible of mold , we had to spray perfume to make it tolerable. There was a barking dog on our floor , the toilet seat was broken and shifted if you sat on it

Very impressed with room...very clean..convenient location....very friendly front desk worker...he was very helpful in helping us find the locations we were looking for....I would stay at this location again.

Exceptional