Fairfield Inn & Suites by Marriott Franklin Cool Springs

The property was excellent. Very nice and clean. Love the perks! Free breakfast, parking, and EV charging stations. The location was/is safe & quite. Customer service was excellent. Will definitely stay here again!

One night stop on our way to Florida. Clean hotel, friendly staff, good breakfast. Walking distance to shopping if you have a few hours to kill (and aren’t into the whole Nashville thing)

The lobby was beautiful and the breakfast was amazing. The room was clean. The bathroom not so much. Some of the shower molding was hanging. No trash bag in the trash can. Overall it was a nice place and I would stay again.

This is not on the hotel but the service of Hotels.com. They had this property listed as pet friendly and their 100% are not pet friendly. Please contact the hotel before trusting Hotels.com.

We had great experiences during our stay. Loved the breakfast special of the day, I’ve never seen that before and was nice to have a different option when staying multiple nights.

Great hotel to have an office room to work out of!

Good parking, convenient, quiet environment, friendly staff, comfortable bed

The hotel staff was amazing to help us get settled in to the perfect room for our 2 night stay. Will definitely stay here again when in town and hopefully the rooftop bar will be open and ready to enjoy.

There was a rather long line of people trying to check and only one clerk which made for long wait.I made the reservation through Hotels.com and prepaid. When I got there, the clerk couldn’t find that I had paid and didn’t confirm it until we were going out later. He also took my drivers license and didn’t return it. I realized I didn’t have it and thought I had dropped it. When we left about 45 minutes later he had it at the desk and had not tried to get in touch with me to let me know it was at the desk.

Good breakfast. Parking convenient.

The location The person who checked me in was rude.

My family love it nice and clean and morning breakfast is fantastic too

This hotel was very clean. The rooms were spotless and very clean. It’s in a nice area with a lot of shopping/food places. Overall the stay was a great experience.

The location was perfect and the hotel was super accommodating with any special requests we had. I appreciated the friendliness of the staff and was impressed with their efforts. The elevators were out of service for half of our stay without and idea of when they would be back on. Staying on the 4th floor made this incredibly inconvenient. We did not receive any accommodations because of this or reimbursement either.

Very clean and modern. The pool shouldn’t be called a pool extremely small they should convert to a hot tub. The access to the outdoor roof top space was closed so that was very disappointing.

Close to highway and shopping NA

awful

Super Breakfast, Clean room

Yes. But the outdoor patio was closed for repairs. Had I known this we would have booked elsewhere. No outside seating was available at all.

Nice, New, Clean and Perfectly located near restaurant and shops. Wasn’t aware of the $41 charge after check in for incidental fees. Would have been nice to know the exact amount before checking in.