Comfort Inn & Suites Galveston Central Island near Pier

Very clean friendly staff and walkable to the pier!

I am writing to follow up regarding a serious issue we experienced during our recent stay at Comfort Inn & Suites in Galveston, Texas. Upon check-in, we were assigned two rooms that were both found to have extensive mold growth. The mold was clearly visible throughout the rooms, including inside and around the air conditioning units, and created a damp, musty, and unhealthy environment. We documented the condition of both rooms with multiple videos, which have been provided. After reporting the issue to the hotel front desk, we were informed that no alternative rooms were available. As a result, hotel staff relocated all four adults in our party into a single king room, as the original rooms were deemed uninhabitable due to the severity of the mold. While we appreciate the attempt to assist us, this arrangement was not acceptable and significantly impacted our ability to rest and prepare for our cruise the following morning. We have since submitted the video documentation and have not received any meaningful response or resolution from the hotel. Additionally, no refund, discount, or compensation has been offered for the $300 per night rooms, despite the unacceptable condition of the accommodations and the disruption to our stay. We booked this hotel through Expedia with the expectation of a clean, safe, and comfortable environment. Unfortunately, that expectation was not met, and the lack of response or resolution from the property is equa

The room itself was unacceptable. There were three bugs on the floor (one alive), no towels or soap, and the bathroom, sink, mirrors, and bed were dirty. The refrigerator still had food left by previous guests, and the room was dusty. I repeatedly called customer service and housekeeping, but it took about four hours for anyone to respond. They only brought minimal supplies, and I ended up cleaning the bathroom myself. Despite the delayed check-in, poor customer service, and unsanitary room, I was never offered any compensation or meaningful resolution. This stay was extremely disappointing.

Rooms were $250/night. Found cigarette butts on the balcony, ketchup packets in the fridge from the prior visitor, soap dispenser fell off the wall. Broken ice machine on fifth floor. Dangerous walk to the elevator from all the water dripping from broken ice maching on first floor and customers leaving the pool. No towels at the pool. Sketchy area. Unable to guarantee parking as lot is not large. Breakfast was decent but crowded. Staff was amazing but clearly overworked and they aren't happy working in a hotel that needs significant upgrades/updates. Close to the beach and Paradise Pier. Close to a convenience store.

Worst hotel in Galveston

I booked a room with a whirlpool it was in every photo I made sure. It was very pricey and I wouldn’t have booked if I knew it wasn’t available. The property couldn’t help me and if I didn’t just check in anyways I would have been stranded.

Don’t count on this hotel to reserve the room you selected upon check in. Very over priced, rooms were very dirty. Had to switch rooms and still gave us an unkept room with broken bathroom items. If I could get a full refund from this experience I would. The ONLY redeeming quality is the free breakfast and close location to Pleasure Pier. Otherwise go look for another hotel.

Our front desk staff was 10/10. She went above and beyond to accommodate us and make us feel welcome.

I have to a lot of hotels to stay but this one top the cake..the reason why we called to get some assistance and over manager said she didn't know how to work the things around in the room.

Relaxing property. Great views. Amazing staff who were very helpful and accommodating.

I spoke with the day shift about changing rooms, and they wrote the request in their communication log right in front of me. I was told I would receive a call as soon as another room became available. However, after returning later that evening and calling to check the status, the night shift clerk was rude and disrespectful. She claimed no one had informed her of the request, nothing had been written down, and that no rooms were available. The lack of communication between staff, the poor customer service, and the overall cleanliness of the hotel made for a terrible experience. I would definitely not recommend staying here.

Hbg

Angela and the staff were amazing. Make my time in Galveston a great and enjoyable experience

The breakfast was all empty when we got down stairs to eat.

If you need a place to lay your head down for a soccer tourney like we did...even that's a maybe for the price we paid for 2 nights. (Ive stayed at the golden nugget for around the same price) Everything is outdated and just...old. Showers & sinks are from the early 90s...yellowed plaster...beds are nothing 3-4 star worthy. We were literally just there for the evening(s) to settle down. Location was great for a thumbs up. Staff was cool...I do recommend they use the crazy nightly stay money from us consumers to put back into making the hotel at least a 4...touch up paints... touch up showers...easy fixes for their long term profit margin before the stars continue to drop. As of now, would never bring my wife and daughter back and just pay the extra for decency. Staff was great though. 2.1-2.5 stars all together from myself and im a simple man. Regular holiday inn fella which I'd give most a 3.5 pending location if that makes since. Hope this was helpful for the hotel's future along with future guest.

It’s a perfect location to stay over night to drive a 7 minute drive to Official Port of Galveston - SMP Garage for Carnival Terminal 25… The bad experience that’s a dealbreaker is a stain on the sheet on the bed …come on …management needs to respect customers that rely on Hotels for the bed to be clean. Throw it away !!!! if you can’t remove the stain and the other was the milk so we can have cornflakes was spoiled. They do not put the milk or yogurt on ice. They must put these items on ice. And thirdly, I walked twice to the front desk. Nobody was there waited 10 minutes, not even a sign to say I’ll be back …nothing.

We waited about 20 minutes for counter helper to get there, the rooms really need updating, the balcony we had was dirty and the screen was torn, not to mention the door would not close all the way, we stayed there for one night and that was it.

Our room was not up to date vent from restroom not working hole in restroom door no latch on door ac not working and shower with low pressure and screaming noise very annoying took you at least an hour to shower I’ve only on the first floor working only good thing was distance to beach, breakfast although the same everyday and staff was ok

Do not stay here.

Great location on the sea