Homewood Suites by Hilton Memphis-Germantown

Good

Exceptional

Great staff. Rooms spacious and clean. Wi fi and cable were spotty. And ice machine was out for a few days.

Breakfast was fantastic, seemed homemade, lots of hot choices. Front Automatic doors from outside into lobby were not working properly, annoying when you tried to get through but doors would not open all the way.

Front Automatic doors from outside into lobby were not working properly, annoying when you tried to get through but doors would not open all the way.

Very good

everything was great staff, breakfast and quietness

The room was very clean, as was the property. The staff was helpful and courteous. The breakfast was excellent for a hotel breakfast. Some items were standard, but they had rotating items. The staff kept the area clean and replenished items often.

Located in good area not far from shopping and highway. Breakfast was great and went until 10am each morning even on weekdays which was a plus for my late sleeping children.

The room and staff were extremely friendly and the room was excellent

Front desk was very friendly. Very clean rooms. Good breakfast options. Wasn't a huge deal, but housekeeping knocked on our door about 2 hours before checkout and asked to clean our room, even though the "do not disturb" sign was on our door. I told her we were not ready for them to clean just yet, and she argued with me saying they are just trying to get an early start. I told her we are getting dressed and will be out soon and she still argued with me. I told the front desk and they were quick to apologize and said they will definitely talk to housekeeping about it. Beds were clean but not the most comfy.

Awesome breakfast bufett!

The staff, and particularly Shamika, were very helpful in answering questions and fulfilling our requests. The breakfast was very good and the breakfast staff were cheerful and helpful. Room was quiet and comfortable with the amenities we needed.

Very clean room, excellent air conditioning on the very hot day felt amazing. The free breakfast was very well stocked and was better than most. Above all, the staff was very friendly and helpful.

Front desk personnel could have been much more aware at check-in. Rooms were very clean. It seems to me that one of the most important areas to clean, easiest to maintain, and most often overlooked is the elevator. CLEAN THE INTERIOR OF THE ELEVATOR CARS!

Superb

Crystal, at the front desk when I checked in, was awesome! She was very professional and extremely welcoming. On our first night the light in the bedroom came on by itself at around midnight.

Nice comfortable space. In a nice area.

Probably one of the better breakfasts I have had in a while. Nice property just expensive but in a really good part of town.

Room was clean and comfortable