Intown Suites Extended Stay Phoenix Az - Gilbert

You could barely get in the door. Chairs wiggled so I didn't dare sit in them. (300+) The bed was hard and lumpy and the toilet handle came out a ways and had to be wiggled to keep the toilet from screeching. We left and had to pay a fee. Very upsetting.

Nothing. You could barely get in the door. Chairs wiggled so I didn't dare sit in them. (300+) The bed was hard and lumpy and the toilet handle came out a ways and had to be wiggled to keep the toilet from screeching. We left and had to pay a fee. Very upsetting.

Super clean! Super quite, No bugs, & a kitchen in the room.

Clean Friendly front desk. Quiet

Kitchen was ok. Staff just came in without announcing themselves.

HORRIBLE

Exceptional

Staff was amazing and helpful. Location was great. Near any store you can think of. Circle k and a really good restaurant is in walking distance.

Superb

Nice & safe No dishes

Were there little flaws? Yes. Were they tolerable? Absolutely. Read all the information about the place before you book. Go to their actual website and it’ll say that the pictures are staged. It says they only clean the rooms once a week. Etc. The staff at the Gilbert location were awesome from the front desk, to maintenance, to housekeeping. Our floors were dirty but we asked the housekeeper to clean it and he did. We did see a couple bugs but the maintenance guy explained that they had just fumigated recently so they were seeing some come out more but we only saw them when we checked in and never again. Our room did smell like it used to be a smoking room, and I’m sure if we asked to be moved they would have, but we loved the location of our room so we stayed and just bought an odor neutralizer that we used every day before we left. They also don’t give you new towels. You get one set and you have to wash them. They were a little small for my fluffy figure so I just went and bought a couple $7 towels for myself from Walmart. If you go in knowing you’re paying less than any other hotel so there are going to be a few things that may come up, you’ll love the place. And yes, I will absolutely be staying there every time we go to Arizona!

Atmosphere was friendly and open. Staff and maintenance are doing a great job. Pool was clean and the kitchen was in excellent shape. Awesome in all aspects.

Exceptional

Yes and yes

Exceptional

Passable

Exceptional

Yes

Two burner stove, but no pots or pans. Room was very clean, nice shower, lots of shelves. Comfortable bed. Brewery next door has great food and wonderful patio.

It wasn’t remodeled and druggies and low income people live there I brought a baby and had to stay in a dirty smoked in room where the smell of marijana wafted in from the unit next to me where the resident offered my grand daughter marijuana and housekeeping smoked in the room while they cleaned it with the door open and I had bugs let in to my room