Extended Stay America Select Suites Richmond Innsbrook

The bathroom was filthy. The bathtub and sink were dirty, the bathroom wall had visible stains, and there wasn’t even any toilet paper provided. To make matters worse, there were roaches everywhere, which made the stay completely unacceptable. The lobby was also dirty and poorly maintained, creating a terrible first impression. Overall, both the lobby and the guest rooms looked nothing like the clean, inviting spaces shown in the hotel’s photos. This was one of the worst hotel experiences I’ve had. I expected a clean, safe place to stay, but instead found unsanitary conditions and misleading advertising. I would not stay here again.

I would stay here again.

Staff Wasn’t clean room smell like smoke I don’t smoke I have asthma

Passable

Would not recommend, rooms are dingy, corridor and lobby floors are dirty.

The man working the next morning was very nice and even gave us waters while we waited for an uber. The room was dirty, had roaches, and the tv remote wouldn’t work. I went to the front desk and they gave me a new remote but it still didn’t work with the tv but I didn’t go back about it bc it wasn’t a huge thing.

No hostility

My recommendation is just to clean a little better the floors of the rooms it was pretty dirty

Yes I asked for a refund dirty room trash in the fridge and nasty they didn’t give a refund

Exceptional

Very poor

Exceptional

It was disgusting and roach infested. We had to leave and get a different hotel it was so vile.

No kitchenware. Bathrooms were not very clean. There was smell of weed.

Nothing The building was falling apart the room they tried to give us had the light fixture laying on the floor in the bathroom never seen nothing like it plenty of safety hazards I wouldn’t stay at this hotel I’m serious

There was none!!! Staff mixed up our room with another client and just told us they couldn't do anything about it. When we pressed about calling the manager, who was on vacation, the attendant threatened to call the police on US!! No sofa bed in the room we had to stay in. No change in price for a lesser room. No trashcan in the rooms, lobby or outside!!! People gathered drinking in the parking lots until LATE!!

My grandson and I stayed for one night and everything was okay at first but when I woke up the next morning I heard water running I thought my grandson was taking a shower but then I looked over and realized he was still sleeping.So I went in the bathroom dirty water was pouring down from a vent in the bathroom ceiling.Once I saw this I knew it was time to leave even though we had taken a shower or brushed our teeth we had to go to a family member's house and do that. I paid 140.00 for 1night I wanted to cook a meal for us but I opted not after I saw the condition of this place. I'm appreciative of the manger who refunded 40.00 dollars of my money but I'll never stay there again or recommend anyone else to stay there which unfortunate because the staff are really nice people

No cooking utensils or plates/cups/silverware whatsoever despitead depicting fully equipped kitchen. Lobby and room were both sparse with nobody on duty in evening. Price was extremely affordable but glad to pay more for what was advertised for extended stay. Hard to get any rest due to commotion upstairs with people running back and forth at all hours with nobody staffing front desk to deal with it. Never again!

I like the location it was very close to the place where we were going to I didn't like the idea that the receptionist had us to check out the only three rooms that was left before paying and that the TV didn't work after trying out a couple of tv remote control and sorry to say that we seen a couple of roaches crawling around the room, also it didn't smell clean.

Poor