Baymont Inn & Suites Grand Rapids Near Downtown

The manager Susan was so kind and accommodating. Our initial room had a strange and powerful smell, and she was able to move us to a different room. Thank you Susan!

Definitely not worth the price paid. Very run down. Breakfast is basically nothing.

ceiling covered mold. Will be speaking with corporation and the elevator was out In 4story building and I was on top floor

The bed was comfy but the pillows were so awful. Property desperately needs new doors, touch up paint, and a rug scrubber. You get what you pay for. No hot breakfasts

Wish the bathroom was opened for guest during breakfast time hours. Made it hard with kids.

I got what I paid for and was satisfied with my stay at the Baymont. I do however wish they would clean the swimming pool.

Clean rooms, family friendly.

No Customer service

Bad

Good

That was MY SECOND TIME STAYING. IT WAS GREAT.

We booked a suite as a family of 5, 2 adults and 3 children. The beds for the kids had nothing but a flat sheet on them. When we asked for bedding we were told it was all in the wash and they were “so sorry”. This left us with having to go get blankets for them. The room itself smelt musty and of old smoke. The carpet was sticky in places and felt wet. The bathroom paint was coming off the wall as there was no fan and the bathroom vanity was held up by a couple 1x2 unfinished pieces of wood. They would only give us two towels at a time, although we booked as a family of 5.

The room had roaches and the toilet leaked. The floors were dirty. It smelled like skunk the entire time. I had a huge headache from the weed smell.

The staff were absolutely amazing and one of if not my best experience in a hotel Little rough on the outside but the staff and interior greatly make up for it

Close to my Job Elevator wasn't working for 2 days plus I was on the 4th fl

Hotel looked nice from the road after we got inside the manager was really helpful and so was the other ladies that I dealt with the biggest problem with the hotel is the owners son he thinks he is a god the only thing the played god with is his mouth!!!!!!! The room looked ok after taking a good look around the sliding door wasn't even connected the the building stick the hopefully hold the door closed the main entrance door to the room was hanging on barely the shower had mold in it covered with caulk the elevator buttons was barely on the wall extra loose ac barely worked the hotel is ran down the people that own it dont care I suggest not staying at this place definitely will not ever stay at a Wyndham hotel ever again never

This was the worst stay I've ever had at a hotel. The lobby looked new, but the hallways and rooms were disgusting. Our room reeked of weed, it was dirty, and we did not feel safe overall.

On Sunday afternoon and Monday morning, the elevator was broken. I had to carry my luggage up and down the stairs.

Very poor

The breakfast was horrible,Location was Fair.