Hilton Garden Inn Great Falls

Maintenance note. Pool shower didn’t shut off, hot tub handle very loose/safety issue?

The positive part of the experience was that when my husband went to the front desk around midnight to report the issue, the staff was understanding and promptly moved us to another room. I appreciate their willingness to help. However, no guest should have to wake up in the middle of the night and change rooms just to get some sleep. I hope management investigates the source of the noise and addresses the problem so future guests don’t have the same experience.

Breakfast

It would have been nice to know that the hot tub was out of order, also I think a free breakfast would be preferred by all guests.

Excellent staff from registration to waitresses. Very clean property, well kept up!

The hotel was very clean and comfortable but I specifically booked a hotel that had a hot tub and the hot tub was boarded over so likely was broken or needed maintenance so it was disappointing. Also the swimming pool was a bit too cold. Otherwise a wonderful place to stay.

Clean hotel and attentive staff!

You offer a hot tube on your website but it wqs severely out of order the nightly price should reflect the inconvenience.

The staff was nice

Exxellent room, staff and cleanliness. Will definitely stay again.

The front desk clerk was cold and unfriendly. The room was dirty. There was garbage behind the garbage can. There were ants coming from underneath the carpet. When we told the front desk about it they said “we’ll have maintenance take care of it when you check out.” They were very dismissive. There was someone else’s hair all over the bathroom and food crumbs under the desk. There were pink stains on the bedding. It was like they didn’t clean the room before we got there. I was not impressed at all.

Much nicer than I expected. Clean and staff was helpful Mattress was very uncomfortable

What a great and clean hotel

Friendly, courteous and attentive

Very clean and great service

We searched for a hotel with a hot tub and swimming pool. This one stated it had both. Turns out the hot tub had been broken for over a month now.

Newly remodeled. Clean and comfortable

My truck was broken into in the back lot and had quite a bit of tools and equipment taken