Holiday Inn Express Hotel & Suites Great Falls by IHG

Also, the breakfast appeared good but when we arrived at 8:30, (breakfast hours 6:30-9:30), several items were gone and not replaced, (cinnamon rolls, eggs). This is not okay. All guests should have access to the same breakfast options irregardless of what time they arrive for breakfast and with one hour left, this was not acceptable. We were very disappointed. For the price we paid, we have certain expectations and this Holiday Inn fell way short!

Staff talked with people really nice

The pool was yuck green algae in the deck the pool needs ventilation

Great staff, good breakfast. Some pool was closed and it was very warm. It is posted that housekeeping was every second day but they only emptied out garbage on the 2nd day even though we were there for longer.

Floor tiles in room was not very clean

Unfortunately I have to leave a less than stellar review for this location. The property is run down and what amenities ?!? The slide- the ONLY reason we selected this location, was closed bc it wasn’t the weekend? And there were swim lessons going on by outside vendors that we were “allowed” to swim alongside in a very small space. In my opinion if you market certain things as ones that your paying guests can enjoy, then those things take precedence over third party vendors using your facility to make profit.

We booked this hotel for the hot tub and the slide for the kids to use while we were in Great Falls for 9 days. Slide and hot tub were both broke the entire stay. Arrived a day late due to a ground stop in Denver and had to fly to Bozeman since there were no other flights available. Daughter had to drive 3 hrs to pick us up. Rental car was canceled because it wasn't picked up within the 24hr window, hotel charged us for the night we wasn't there because we booked thru Expedia and they refuse to help at all to change the location of rental car or anything. Just an fyi if using 3rd party apps

Water slide and hot tub jets were not functioning during trip.

The bathroom was very dirty especially the shower

First, I didn’t get the rooms I asked for after I called twice and they confirmed they have the 2 rooms blocked. They gave away our rooms because of technicality. 2 families traveling so we wanted our rooms close together ended up on 4th and 2nd. We stayed for 5 days and 1 room was only serviced once and the 2nd room none at all. By the 4th night there were no clean towels left , garbage not picked up . Also, beds were uncomfortable, hurt my back. And about the free breakfast was nice .. for the first and 2nd day . But it gets old on the 3rd day having the same thing . Menu is exactly the same everyday. I’ve had excellent experience in other holiday inn before that’s why I chose this hotel but not this time .. and I’m not in it for the points it’s the great service and staff that makes the stay memorable.

Clean , and quiet room. Comfortable bed and great pool.

Booked for pool and slide, pool was gross and slide was not working. Found an open chip bag in one drawer and carpet had lots of stains, plus a smell from where the garbage can was that wasn't the can itself.

Hotel and breakfast lady was awesome. Housekeeping was awful we checked in on a Wednesday and stayed until the next Tuesday and our room and bath was cleaned ONCE!!! Do better

No towels in room upon arrival. Long black hairs found in bathtub. Water slide was broken and not working for duration of stay, with no mention online it was broken. We were booked in for 3 nights, 4 days. Locked out of room in day 3, as they had us booked out, yet online booking was showing us as booked in. Communication terrible. Very loud AC unit outside that ran all day and night.. so, constant sound of motors running. If you are a person who finds extra noises at night bothersome and hard to fall asleep with, not the place for you to stay . Spoke with management regarding listed negatives, and was told room staff would be notified to bring towels and do a re-clean of washroom, no one ever showed, and we got towels from the front counter ourselves. And for anyone who needs a morning coffee, they only had decaf available. Not a major thing, yet. Important for coffee lovers like myself. Overall I would give this hotel a 2/10. For what the cost is to be able to stay in a hotel, and enjoy a weekend family vacation, this was a major downfall. If you are looking for a quality hotel, this is NOT the place. I will not ever book here again, or recommend to any family or fiends.

Hot tub and waterslide both broken. Pool area was filthy. Kept running out of food at breakfast. No coffee for breakfast. TV old and outdated. No extra blankets. They gave my room away I reserves 3 days in advance. Needed two queens, ended up getting a single bed room.

Clean, friendly staff. Great breakfast.

We booked so we could use the slide in the pool it is not working and the floor in the kiddie pool looked a bit iffy. The maid didn’t replenish the coffee in the room I had to go down and get some and we had to keep rekeying our keys every day in a three day stay. Nice hotel, breakfast was great but some of the maintenance is lacking.

Sadly it was closed ! Disappointing. Make sure the facilities are working before you head here

Everything was great. But the bed closest to the door felt like it had a hole in it. But Everything else was great. Staff was awesome as well.

Clean room. Good hot tub