Flagship Inn And Suites

I booked the room with full payment. Check in date on 8/1, I arrived at 5:30pm, they changed my king size bed to 2 full size bed and no other choices. And the room is under renovation, all paints on the ceiling is peeling off and hanging, bathroom door dirty and broken, no hangers, no iron and ironing board, no hair dryer, no cups, no boiling kettle, and the bathtube has much staines. We are rushing for the event in Mohegan sun until 8/2 5:30am. When we come back the key card doesn't work, knocking the management office door for 15mins. no feedback, finally call the motel no. somebody reboot the card. And we went back the room took a short break, then checking out at 11:00. We have no mood to take a bath, when we saw a 2 inches mosquitoes was killed and sticked on the ceiling, bugs and flies found in the room, the only thing I want is leaving this place ASAP.

This property should be condemned! It’s was infested with cockroaches! We saw at-least 4 in the five minutes we could stand to be in the room! This place needs to be reported to the board of health and shut down! Nothing!

Horrible ! The whole place !

Nothing. This place should be condemned. COCKROACHES in the room!!!!! Broken, dirty furniture and fixtures, smelled disgusting, windows wouldn’t close, doors were practically still open even when locked. It was a total trash heap. I can’t believe this place is even open.

Horrible accomodations, there was a storm the night we stayed and this place did not have a back up generator so we left at 11pm and drove back to home to Long Island, worst experience ever!

I have traveled the country and never had an incredibly roach infested room. Could not rest and celebrate the country's 250 year on the 4th of July. Extremely disappointed. Could not believe no discount especially when I had to get a raid can from the management. The can was only a quarter filled. Not enough for the roaches. I have never complained about a place but was upset no one ever came to see or apologize. NOTHING!!!!

NOTHING

This hotel was disgusting. Half of it was boarded up and the rooms were well below average. When I saw the property and then the room, I immediately asked for a refund and went somewhere else.

Gross. Not maintained. Shouldn't have even checked in. Stay far away from this dump.

I wish it was better maintained. It has bugs in the bathroom and had a weird smell of mold

No 24 hour reception had to wait half an hour to check in Microwave oven was broken Refrigerator full of ice Receptacle in kitchen was broken and without cover Bathroom curtain fell on the head of my wife TV had no channels Room painting and finish had mold Worst experience ever

When we book for this trip months in advance, this hotel did not look like the advertisement when we got there. It was a extended stay hotel that was not kept up. One side was abandoned the other side. Looked like it was running some kind of gallery out of it. Beware

I did not stay there I went to another hotel. I would like a refund. Worst hotel ever.

Nothing looked like a horror film when entering the parking lot Everything.

The hotel is ran down, couldn't even locate the office to check in and most rooms were boarded up. Guess the hotel had a fire and was running the office out of another hotel room.

Nothing at all

Everything

They don't have a real office so they have a room where you check in and they close at 9. My room has roaches and by the time I realized and wanted to go down and complain and get a refund they were closed till 1030 am

Absolutely nothing Everything, it was the worst case of false advertising I have ever seen.

Smelled like smoke. No breakfast even though it said it did.