Holiday Inn Express Baltimore-BWI Airport West by IHG

Everything was great. Plenty of food.

The staff was wonderful. The rooms were very clean.

Enjoy the complimentary breakfast. Wish on weekend open until 11am. Nice touch on the flavored water. Wish check out was just a little later 11:30 or noon. Like the convenience of shuttle however we were unable to get a shuttle ride to a charter bus lot less than a mile away for a bus tour. Also there was a smoke alarm issue but no audible announcement of what to do. I called and was told didn't need to vacate but the issue was on my floor so I left. Otherwise it was a decent stay would consider staying again.

The breakfast buffet was excellent!

The rooms are clean. The only drawback is you do not have full service on site.

Excellent facility. Clean. Very nice breakfast.

Very clean

Good location near the airport, loved the airport shuttle ( we got in around midnight and after a call they quickly sent someone to get us ). Cheryl at the front desk was super helpful with restaurant tips!

Found hair on my pillow and in the bathroom sink. Requested rooms beside or near each other. Showed up and rooms were on different floors. Then got offered a room with one king bed when I reserved a room with 2 queen beds. Someone had to sleep on the floor.

Pickup at airport within 20 minutes. The breakfast was very good. The room was comfortable. What stood out above and beyond were the staffs commitment to the customer. From the first shuttle driver to the gal that has 2 sons all were cheerful and very friendly and professional. We truly enjoyed our stay and we highly recommend this hotel with these staff members. Love from Michigan and Wales. You guys rocked it out!!!!!!

Room had a damp, musty smell. Other than that it was an ok stay. Nothing great. Nothing terrible. But if we ever stay in that area again I will look elsewhere.

The breakfast was delicious,fresh and many choices.The parking was great,the front desk staff was amazing,I felt welcomed and special,all needs attended to.Would staff there next time I come in town.The transportation staff were wonderful and accommodating.My room was exceptionally clean and very comfortable and safe,very important for a solo woman traveler.

Excellent staff, clean room and environment, breakfast was great.

Impressed with the breakfast offerings.

Breakfast was a welcomed addition to my staff. I enjoyed it

The staff was super nice and helpful. The breakfast was awesome. Very clean everywhere!

We got the last room, the staff did everything they could to get us in while they were experiencing technical difficulties