Aloft by Marriott Arundel Mills BWI Airport

Passable

As a solo traveler, I felt great staying here. Everything went fantastic and looked great!

The shuttle was the worst. I called a thousand times before finally reaching someone to request a shuttle from airport. They did NOT tell me they would be driving a rental because theirs broke down, and did not give us pickup location. We waited at the pickup area but they were picking people up at the drop off area. We had shuttle problems throughout our stay. Ended up using Uber more than shuttle.

Exceptional

Superb

Exceptional

I liked the cleanliness overall. Only thing was the sheets had some stains. Staff were very courteous and helpful. The amenities were terrible. The pool and gym was closed was out of order. I stayed for 8 days and was looking forward to the amenities to have something to do for me and the family so we wouldn’t get bored. The only other thing was in the pictures it shows breakfast with a plate of food and coffee. There was no lounge to eat and only breakfast they had was breakfast sandwiches already made located in the lobby. Was very disappointed.

The only thing I like about the property we’re the staff Elijah and Briana. The front desk Manager L’otasha need more training when guest come to her with concern. There was several unsanitary problems with the rooms. Room 214 had hair on top of the blanket so we went down and asked for an extra blanket because we thought a long hair wasn’t truly an issue. We also had maintenance come up and put in a sink plug because it didn’t have one and the water was not draining properly down the sink. However bodily fluids under the blankets on the fitted sheets were discovered on day 2 after discovering that room 215 had a dried toenail with what looked like fungus in the nail on the fitted sheets so we pulled the sheets down in 214 to see if we missed anything. This was brought to the attention of the dual front desk Manager L’atosha whose only response was why didn’t you say anything last night. And I can only give you 5000 bonvoy points if you are a member. I didn’t come down right away because It was late and I was pissed off. I needed to calm down. This was also brought to the attention of the assistant manager Tyreik who said he would send me an email later that Thursday or no later than Friday the 31st to see what he and the general manager could do to accommodate me and my Aunt. We are now on Tuesday 8/4 and I have yet to receive an email or hear back from the general and assistant manager. I’ve spoken to Elijah on 8/3 and Briana on 8/4. At this point there needs to be a full refund to my account for both rooms with the original card they have on file. We are not okay at all. That is a health hazard knowing we slept on Nasty and dirty sheets.

The only thing I like about the property we're the staff Elijah and Briana. The front desk Manager L'otasha need more training when guest come to her with concern. There was several unsanitary problems with the rooms. Room 214 had hair on top of the blanket so we went down and asked for an extra blanket because we thought a long hair wasn't truly an issue. We also had maintenance come up and put in a sink plug because it didn't have one and the water was not draining properly down the sink. However bodily fluids under the blankets on the fitted sheets were discovered on day 2 after discovering that room 215 had a dried toenail with what looked like fungus in the nail on the fitted sheets so we pulled the sheets down in 214 to see if we missed anything. This was brought to the attention of the dual front desk Manager L'atosha whose only response was why didn't you say anything last night. And I can only give you 5000 bonvoy points if you are a member. I didn't come down right away because It was late and I was pissed off. I needed to calm down. This was also brought to the attention of the assistant manager Tyreik who said he would send me an email later that Thursday or no later than Friday the 31st to see what he and the general manager could do to accommodate me and my Aunt. We are now on Tuesday 8/4 and I have yet to receive an email or hear back from the general and assistant manager. I've spoken to Elijah on 8/3 and Briana on 8/4. At this point there needs to be a full refund to my account for both rooms with the original card they have on file. We are not okay at all. That is a health hazard knowing we slept on Nasty and dirtv sheets. Search Saved Bookings My

Very clean and everyone was very friendly Bathroom lighting was dark, couldn't turn on bathroom light without turning on main light. Also would have liked bathroom area to be more private

Staff was nice rooms were clean beds were comfortable!!! Great stay

The restaurant/bar not available, pool not available, available food offered was overpriced. The shuttle service last day, 1.5 hrs wait. No shuttle to iad,not told until I arrived.

The hotel was closed to everything, it was clean and comfortable.

I was surprised to learn that "covered parking" was $10. In view of hotel, parking is not covered nor is there any security. I ask only one thing, there was no shower gel. I ask that it be refilled and it was not. Simple request.

Exceptional

They have a shuttle service that is outstanding!!! The associates are friendly, polite, and know their job. Access to workout area, tons of snack, drink, and light meal options. The rooms are clean, the beds comfortable, and tv is solid!

Streaming services did not work. Iron in the room did not work. Staff did not inquire about my stay at checkout.

Very nice and clean place to stay

Uu

Great location and Great customer service