Candlewood Suites Harrisburg I-81 - Hershey Area by IHG

The front desk was very friendly and helpful, the room was great , nice comfy beds, !! Would stay there again

Good

Great rooms!

Very good

Great for a one night stay.

The hotel is outdated, which there was a sign saying they were working on updating. Our room had a musty smell, mold in the shower, dust in the vents and just worn appearance. At check in the worker seemed like we were bothering him. No other interactions until we checked out and was asked to give a 5star rating.

Very good

We had a great one

clean

Booked for wrong date; no refund given.

The kitchen is not the same that they show in the picture, the bedroom smells so bad , the curtains was so dirty, was a very bad experience and this hotel.

Y’all took money out my account a few weeks later for no reason. First y’all took $13, den a week after that y’all took $11… Y’all didn’t return it but once I said an investigation was taken place, it didn’t happen no more!! Just Bad Business!!!

The rooms were dirty when we checked in. We were lodged in 2 rooms, and both rooms were dirty. It was later taken care of after it was reported to the staff. Staffs are willing to help. I like the kitchen, where you can quickly heat up some water and make some boiled eggs. My teenage children made use of the gym, and they liked it. They also went to the pool to have some fun.

There were some positives. The free washers and dryers were extremely helpful, there’s a small store for snacks, drinks and necessities, the gym is small but adequate, and there is an indoor pool. However, a hot tub was advertised when we booked, but when we arrived it was sealed/covered and bolted shut. If it is no longer available for guest use, it should not be advertised as an amenity. The kitchenette was another major disappointment. There were eating utensils, but no cooking utensils, and the frying pan provided was extremely worn with significant rust/discoloration. I did not feel comfortable cooking with it. The front desk did try to help by giving us a pot, which I appreciated, but we were asked to put the frying pan back in the room rather than have it removed from use. We ultimately went out and purchased our own frying pan and cooking utensils so we could actually use the kitchenette. The room also showed quite a bit of wear, including rust/corrosion around the kitchen drawers, significant buildup on the air vent, worn/damaged finishes and other maintenance issues. I’ve included photos because they show the condition better than I can describe it. Customer service was inconsistent. No one was rude, and some employees genuinely tried to help, but the staff often seemed dis

The staff was nice but the front desk person was not at the desk. As we left to get our stuff and head to the room, front desk staff made themselves very comfortable in the lobby. Scrolling on their phone sitting in the lobby chairs. The hidden fees seem like a scam. Hotel.com states a $50 deposit and the front desk said it’s $75 and gave a reason why but it doesn’t seem to add up. I’m waiting for the money to be released to confirm what she explained. The bathroom was absolutely disgusting. Stains on the wall and floor. Didn’t shower because the tub was peeling and was not clean. The area didn’t seem like the best area either. When we arrived shoes were hanging from one of the top floor windows and another room had clothes hanging as well. We didn’t bother with the pool because the hotel was off putting enough.

Very friendly and helpful staff. The room was spacious and comfortable, and I really liked having extra space and amenities in the suite. The stove was somewhat inconvenient because it was controlled by a timer, so it would shut off while cooking and had to be reset. This made it difficult to prepare meals, especially when cooking foods that require longer cooking times.

Good

Clean room!!! Staff always extremely friendly and helpful

The check in person had such a strong accent that I had to ask him to repeat himself numerous times, which I felt bad about. Otherwise things went very smoothly.

No breakfast location was good Cleaning the room