Doubletree by Hilton Harrisonburg

The hotel is run down and the pool was green.

Fill like horror movie

Location good location Heated pool was ice cold. Could not enjoy. Was looking forward to it.

We got stuck in the elevator not once but twice but luckily was able to open the doors and get out. The shower door opens the wrong way it was not easy to get in and out of the shower you would have to squish between the toilet and the door. Last our AC unit went out and called front desk they said no one was there but did offer for us to move rooms but it was late at night so we stayed they said would send someone next day but no one came until we called again. They could not fix the unit so we did have to move rooms. All and all to many things breaking and when we checked out the front desk person said for our all the issues we would get points a partial refund would have said a lot. Oh one other thing we stayed at a Double Tree in NY the days before and water in the room was free but this one charged I think $3 a bottle odd.

Clean room, comfortable bed

This Hilton hotel was probably the cleanest hotel I have ever stayed in. Besides being immaculate, the staff was wonderful.

The staff were very friendly and accommodating! Parking was free. The rooms were very clean. I would definitely stay at this Hilton again! Thank you

It was ok. I’ve stayed at better Hilton hotels I guess I expected more from the Hilton brand.

Great staff. Nice facility. Excellent breakfast.

Friendliness of staff The size of the handicap room it was hard to maneuver the wheelchair and hoyer lift to move my husband because it was so small

Great stay

Ok

My stay with my family was just what I expected. Good

Clean and comfortable

Friendly staff

I first want to say the location is good ,not the perfect to stay at with other hotels around this hotel. When I first saw it before I got out of my car was that it is a old building and the hotel is on a side road off the road.So we went in the feont staff was not a happy person. Got room keys and went up to our room . The one elverator was broken on the other side if hotel . Its out dated hotel. The room was clean and the pool area was great but the pictures they put on there sites are not what you are getting . The restaurant they have is ok. The food is ok . Very disappointing and will never stay there again. We had a group of people also and they said the same thing .

Very great staff, extremely clean and the best place to stay . Everything was awesome

Service and staff were very friendly Needs a refresh as the hotel is showing its age

Positives, free parking and pleasant front desk person.

Enjoyed the stay and staff was amazing. However, the water on the floor in the hall from the elevator was so deep that I got my pant legs wet. Also, I don’t think the hall on the 4th floor had been swept in weeks.