Wingate by Wyndham Hattiesburg

The overall condition of the property was disappointing. There were bags of trash sitting in the hallways throughout our stay, and the common areas appeared to be neglected—they didn't look like they had been vacuumed or mopped in quite some time. Overall, the property felt dirty and poorly maintained. On a positive note, the woman at the front desk during check-in was friendly, welcoming, and accommodating. Her excellent customer service was the highlight of our stay. While the staff made a positive impression, the condition of the property fell well below expectations. If I return to Hattiesburg, I will likely choose different accommodations.

Ok for price

Hotel and room were okay, but overpriced for the quality. The floor of our room was sticky and had visible dirt in places. Other parts of the room seemed reasonably clean. The breakfast area was crowded and not laid out well, but the quality and selection of food was fine. The whole experience would have been acceptable if the room rate had been $30 less than it was.

I was disappointed in the cleanliness of the Hotel. The parking lot had trash in it, the elevator and hallways were not well maintained. Our room was fine. The property needs some cleaning. The breakfast was fine.

The room was discussing was not clean at all, the ceiling is leaking water with electrical wires hanging out the ceiling, the floor in the wall way of the room was so sticky your shoes stuck to the floor, there is mold growing on the ceiling they charge you 50 dollar incidental fee when they should pay someone to stay there. The property should be condemned! The pictures on the internet are definitely not what you will get at this hotel! We paid for 2 nights left after one and still got charged for two nights and two 50 dollar incidental fees. The manager could care less

it was terrible, stains on the chair in the room, toilet running, wall paper under sink torn, maintenance room door was open for the 2 days we were there it was absolutely very dirty and nasty, the carpet smell was bad, there was an extra pull down shade left on the window seal--it was dirty with alot of hair stuck on it, there was a big bag of trash in the lobby area for the 2 days we were there, and finally there was an argument between 2 employees both speaking foreign languages IN THE LOBBY------if this is not enough to give a horrible rating, there are were are some other things but this should be enough and I intend to address this with Wingate hotels.

One of the worst hotel experiences I’ve ever had

Friendly staff, breakfast could've been better, couple stains on the carpet but not bad at all

Re dirty. Furniture is stained. Carpet stained. Fence falling down around pool terrible place.

Staff seemed rude or annoyed when checking in. Room key stopped working during the stay and I asked the staff for a new one. The staff member threw up her hands and rudely asked “well what room” and gave me a new key without verifying my ID. Customer service and safety are obviously not a priority here.

The hotel was absolutely disgusting. The long chairs are stained. Then I found animal feces next to the bed. There was urine all around the bowl of the toliet on the floor and around the back of the seat along with a cigarette burn in the plastic part of the toilet. The room just smelt like wet mildew. We found black mold on the wall. There was bugs on the floor. There was also inches of dust on the lamps and other areas of storage. The carpet had not been vacuumed. The tile entryway and in the bathroom was also dirty and had not been swept or mopped. The mirror was dirty. I could see pet hair all over the room and we did not have a pet with us. The tub had a black stain. We asked for another room only to find that bed had what looked like black mold on the side of it. The pool had bags and bags of trash over flowing just sitting there. Cigarette butts floating in the pool and laying around. Trash in the pool along with broken glass everywhere outside the pool for people to step on. I have pictures of all this to show as proof. Also our friends window had a bullet hold in it and I all have a picture of that.

My first impression was with Prea, the front desk clerk who checked me in. The check-in process was very impersonal and unhelpful. She took my ID, handed me a registration form to sign, and then gave me my room key without even telling me my room number or explaining where my room was located or how to get there. She also failed to provide any information about the hotel's amenities, breakfast, Wi-Fi, or anything else that would have made my stay more comfortable. The following morning, I came downstairs about an hour after breakfast had ended and simply asked if there was any coffee available. Before I could even finish my question, she abruptly cut me off and said, "Breakfast is over already." There was no attempt to be helpful or offer an alternative—just a rude and dismissive response. To be fair, the room itself was clean, comfortable, and decent, with no complaints there. The other highlight of my stay was the breakfast. It was excellent, with a wide variety of hot breakfast options that felt more like a sit-down meal than the typical continental breakfast. The quality and selection were impressive and were easily the best part of my stay. Unfortunately, a clean room and great breakfast cannot make up for poor customer service. The front desk is the face of the hotel, and the lack of professionalism and basic hospitality

The staff were great, no complaints there! The room was not too bad, the sheets looked clean, the bathroom was pretty clean except for the vent on the ceiling it was covered in dust and dirt. The hallways were not very clean and smelled bad. There was a chirping fire alarm in our hallway. The stairs were really gross and so was the elevator. Stairs and elevator needed a good cleaning and they smelled bad.

From the moment we walked into the lobby we could smell the mold. The room was nothing like the pictures. The bed weren't the right size, the shower doesn't drain, there was what looked like dog poop on the floor in our room, the ac was broken. I can keep going. Would not recommend. We would have changed hotels but it was the softball world series all the hotels were booked full.

Elevator was disgusting with uncleaned walls and dirty sticky floors. Stairwells appeared to have never been vacuumed. We stayed on the 4th floor, hallway carpet was dirty/stained and walls were very marked up. Our room luckily had clean bedding, room was cooled down properly and bathroom clean but trim missing around tub as well as some caulking. Carpet in the room was horrible with dark stained area in front of fridge and easily identified pathway around the room by dark staining. Room chair was awful with stains galore. Front desk lady was nice, cleaning lady that came off elevator with garbage looked miserable, never said a word. Rear hotel entry doesn't even lock so no key card needed and anyone from outside can enter the building and walk the halls of the hotel at any hour. The only reason we stayed is it was prebooked, to late to cancel the afternoon of the stay after a long drive. We were only comfortable enough to stay because the bed and toilet were clean(sleep, shower and leave) breakfast was just okay as it appeared food was rushed out of the kitchen. The owner/ operator of this facility should be ashamed thinking it's worthy for guests to pay for a stay. Also, corporate should yank the name off the building until its brought up to reasonable standards!!!!

Checked in once stepping off the elevator, our room was directly across from it. It was annoying to hear people all night & earlier morning talking loudly by our door waking us up. Didn't get sleep. Going into our room it was a roach on the wall, pulled back the covers small bug, while everyone rushed to the bathroom after a 6 hr drive the toilet stomp up, no cord to the phone to call downstairs. Went downstairs (beyond tired) it was 3 ladies that were VERY HELPFUL & attended to my needs right away. One came up & she changed my linen on the bed, gave a new plunger & explained maintenance will come in the morning. The elevator cleanliness was as if I was in a New York elevator, just nasty. That night I took a shower but the water wouldn't go down the drain, so 3 people couldn't take a shower. Went downstairs to speak with night front desk clerk to report it. She noted it & told me she will let mgt know. Went down at 9am, spoke with mgt, they had no care or wasn't apologetic of what was going on with my room as I explained. Both looked lost & have no clue with manging a hotel. Maintenance came & he was so genuinely sympathy and explained the phone situation along with fixing the drain problem in the tub. If MGT would be transparent, show sympathy, accommodate & be apologetic with guest then this would never gotten a poor star due to the staff (only). The FRONT STAFF & Maintenance needs to be Management cause the man & woman of Indian descendant dont know what the hack they doin

I would advise to not stay here. I killed a roach in our room. There was hair on the bed, in the sink and the tub. The hallways were filthy. Stairwells awful and everything was very dirty. The smell is terrible nothing smells good. We stayed 3 days and not once did we get room service, had to ask for towels, toilet paper and our trash to be emptied.

Very dated and dirty. Room smelled of mildew and had old carpet. The refrigerator was leaking so the carpet was wet. The staff was great and refunded our stay and we left.

Property was dirty! Littered with cigarette butts and beer cans. Room was not clean at all. Terrible choice.

The only thing good about my day was the front desk staff when I checked in. I’ve been staying here for the last three years every time I come to town, and each time the accommodations are worse.