Courtyard by Marriott Los Angeles LAX/Hawthorne

Staff was great at check in then it went down hill from there. Had a 2 night stay they didn’t give me room service in between nights and refused to get me new towels and when I asked for an hour late check out they refused.

Our room is Very Dirty. We called Sericce Desk ask them for cleaning room no housekeeping never . We stay there for 2 nights Never being clean. We are very disappointed about SerSe

I completely enjoyed my stay it was wonderful

I showed up and requested a crib, even mentioned a child under 2 would be on my reservation. They said they would bring one up. I waited until after 1am and called down to which they informed me they could not access one. That should have been clear before telling me, and having my infant without anywhere to sleep. Also, the sheets and pullout sofa mattress was dirty with food on it. The bathroom was also dirty. No help from staff whatsoever. Also, paid for parking with nowhere to park. Extremely disappointed.

Spacious room, clean, and modern

Clean room staff was really kind and helpful

The area around the hotel was a little questionable.

The Courtyard was amazing. Incredible and helpful staff. The rooms were very clean and spacious with a nice bathroom, nice and comfy beds and a comfy sofa. I’d definitely stay at the courtyard again!

Very enjoyable stay! Highly recommend!

Very nice and clean room

This hotel is conveniently located near the airport and less than 30 mins from the cruise port. There are restaurants within 10 mins of the hotel. This is my families 2nd time staying here a night before our cruise. The overall hotel lobby and bathrooms were clean and well maintained. The only disappointment this stay was the rooms and room bathroom could’ve been cleaned better. There was still hair on the floors and the bath towels had hair all through out which I felt is unsanitary. Other than that, the stay was okay for one night.

Nothing. Everything.

Small, dirty pool, if u want to do laundry, you need an app and minimum 25 dollars , room was dirty, very disappointed.☹️

THE STAFF AND FACILITIES WERE AMAZING! OUR REFRIGERATOR KEPT CUTTING OF DIDN'T WORK.. FOOD WENT BAD. DRINK WEREN'T COLD.

The place was clean and the facilities were up to date, but the guy working in the breakfast area was either lazy or just didn’t care. Wednesday morning he told me that there was no coffee 5 minutes after they closed. Then Thursday we couldn’t get breakfast because there was no gas??! What kind of upscale hotel can’t serve breakfast because of no gas. That’s dumb!!!

Very nice hotel and excellent room condition

Need to upgrade rooms. Clean more often

Checked out & left behind a new box of shoes. Contacted the property within 24 hrs. No update correspondence provided from them per telephone contact. Arrived next morning for an update & to retrieve personal item. Waited for them to tell me nothing was found, which lets me know housekeeping kept them. We value integrity. It’s the principle.

We arrived at 12:30AM with three exhausted kids to find the AC in our room was broken. It was 82 degrees. We went to the front desk where she admitted they’ve had a company out working on several rooms but didn’t realize ours was having problems. We were told they had no rooms to move us to, wouldn’t refund us, and there was no manager we could talk to. I called Marriott customer service line trying to find us a new hotel, my husband went back down again, he was told she called a manager and we could either get a refund or get 50% off our stay. We said refund us. She “issued” the refund and handed us a receipt. Bad on us for not immediately looking at it, but it turns out she refunded a different room and now I have spent a week just getting someone to respond or return a call, and they’re now only agreeing to one night refund!! They also charged us for parking, when they refunded us, it went to a Mastercard which we don’t own, so I had to get them to reissue the refund again. Because I booked through Expedia, Expedia will not issue me a refund without the hotels approval so we are currently out $1,400 between the two hotels. I spent over an hour with Marriott customer service only to be told an email will be sent to the hotels GM and I quote “hopefully they’ll do the right thing”.

The front desk staff was very nice and the bed was comfortable. The room service staff stole a stuffed animal off our bed from my friend. We reported it and followed up on it multiple times but the staff wasn’t doing anything to try and find it for her or make amends. Room service also took our towels twice and didn’t replace them at all. No wash clothes, hand towels or regular shower towels. Hand soap was also not replaced and they didn’t replace our floor mat for outside of the shower. They left us with noting. Room service was TERRIBLE. Also the mini fridge was really small and you could barely fit anything in it, it was essentially able to hold a couple drinks. Online it says that there is breakfast included and there is breakfast but it is not complimentary, you have to pay for it. And parking is $25 a day to stay on their lot. Finally the majority of the other guests at the hotel were trashy so if you’re looking for a relaxing and slightly upscale hotel to stay at… this is not it. We couldn’t even use the pool or the hot tub because people were blasting their music so loudly and their kids were running around without parental supervision. Throwing things at other adult guests, repeatedly jumping onto my friend and I while we were in the hot tub, running around the pool spraying water at us and one kid in particular was eating a pool noodle and then spitting out the chunks into the pool. It was disgusting. I understand that the hotel and the staff can’t do anything about about parents not making sure their kids respect the other guests or make the parents actually parent their children rather than getting trashed. However I feel like it’s important to know what kind of crowd you’ll be around when deciding where to book your stay at a location.