Red Roof Inn Rochester - Henrietta

Smells bad horrible

Staff on the counter was very unfriendly and did not have manner. Filthy room. location was good.

It was nice for the price.

People just hanging around there. Room smelled like dog urine. Stains on the bed quilts. Patrons hanging out and grilling on the sidewalk outside their rooms and in parking lot. Two cop cars were there over a dispute. Too unsafe!!

Would not stay here.... Not maintaining basics.

Una cosa es cuando la ves en el app otra cuando llegas allí muy deteriorado o antiguo

Our room looked like somebody had moved out of a long term rental and nobody cleaned up after them. There was hair everywhere, including the shower and toilet seat, everything just seemed kind of dirty, and the carpet was damp for some reason…

Basin is broken AC doesn’t work. clogged water line in bath tub. Missing towels washcloth. Poor service

It Was Alright

Looked like a sex motel and smelled like cigarettes. Looked nothing like photos online need to update.

It was late when we checked in and my with was very tired and sick wife being I just picked her up from the hospital. When we walked in our room, there was a towel on the floor under the sink, dirty foot prints on the floor, pieces of wet tissue scattered around the room on the floor, and a coffee cup in the trash can. Being that my wife immediately crashed into bed, I couldn’t switch rooms so I wiped down the entire floor, put both towels into the trash can, delivered to the front desk, and demanded at 1pm check out time at no extra cost (which they did). Also the sink faucet sprayed water all over the place when you turned it on and there was no shampoo in the shower wall dispenser. The absolute worst most disgusting room I ever checked into.

This was something off a movie. I took many pictures and we left immediately. I waiting on my refund. They should be ashamed.

It was run down, no one st office had to wait 10 minutes for front desk person

Stained sheets, a smashed bedside lamp with no bulb, food on the wall, broken door frame, cracked tub, damaged walls with a fist-sized hole in one, a ceiling stained in multiple places, and a damp smell that made it hard to be in the room. I checked out immediately after seeing the condition of the room and drove through the night rather than sleep here. The front desk staff was very kind, but this property is not fit for guests.

The room did not have a smell which was great. The bed looked good from a distance but upon pulling back the sheets I could see stains on the mattress, top blanket as well as dirty and disgusting pillows under the pillowcases. What should have been a white pillow was yellow with brown and red stains. I had to purchase my own pillow and slept in my clothes on top of the cover. The toilet was not flushing correctly and the bathtub was dirty. Again at first glance the room looked ok but when looking further it was disgusting. Thank God I only had to stay the one night but never again will I stay there again, you literally get what you pay for smh

Typical Red Roof Inn experience. The staff were nice. Easy check in and out

Yep yep yep yep yep yep yep

The person manning the front desk did come and help us get our TV to work, which was nice but otherwise I really didn’t enjoy anything about this hotel. I felt uncomfortable because 1) there was garbage everywhere on the property. The front desk smelled like cheap cologne to cover something then our room smelled like cat pee and the floors inside the room were sticky and dirty. I swear I am not a picky person but this was bad when we called the front desk about the TV not working he said he would come fix it and when he came in, I told him the room smelled like cat urine and he just nodded at me, fixed the TV and left. The next morning I found that the shower drain was clogged and there was someone else’s hair on the shower walls. The sheets and towels seemed to be relatively clean, although the comforter had noticeable dirt on it. There were spackled holes on every wall… So I think they’re in the process of trying to make things better but they aren’t there yet.

Good one

The experience for me and my wife was not great but it wasn’t bad either. The room was clean and spacious, sadly my TV didn’t work well and would constantly shut off on its own and twice I had to go to the office and ask if they could send room service to help. For what you get it is very reasonable priced and cheap which was great but no pool, no breakfast, no amenities of any kind made it not worth it to me or my wife. What we did enjoy was the quiet and how big our room was.