Microtel Inn & Suites by Wyndham Holland

We booked September 20–24 but left two days early because my wife was very unwell. The afternoon before our departure, I notified the front desk. The employee said the evening staff would need to handle it and left them a note. That evening, I clearly explained that we would leave the following morning. I understood that the unused room charges would not be refunded. However, the evening employee agreed to refund the pet fees for the two unused nights, totaling $100, and confirmed this with me. The next morning, no employee was at the front desk when I returned our keys. I saw another departing guest leave their keys on the counter, so I did the same. We completely vacated the room, and housekeeping came to clean it that day. After waiting about a week, I called about the missing refund. The hotel refused, saying I had not checked out in person with an employee that morning—even though I had already notified two staff members and received a clear refund commitment. No one told me that an additional in-person checkout was required, and the desk was unattended when I left. This was disappointing customer service during an already difficult situation. Guests should be able to trust a refund commitment made by hotel staff.

The rooms smelled horrible. Walls were disgusting. There was mold in the bathroom. The place was not well kept. We tried two different rooms and finally gave up getting a clean one. The dog fees were not included in the checkout price. We had to pay that separately, even though it said all fees were included. We will not be back.

We kept hearing the TV in the next room long into the night. Poor sound proofing

Very good

Amazing place

No

Good value hotel in the Holland area where most hotels are pretty expensive.

It was in a nice area. I stayed for two weeks. The room was clean, but it really depended on who you got to clean your room. For my room I usually got an Indian couple who didn't once make the bed, I'm not even sure they vaccumed the room everytime. On a few occasions I got a woman who did a great job of cleaning the room, she made the bed and vaccumed. In the two weeks my sheets were only replaced once. I thought hotels changed the bedding daily. They should at least make the bed daily. It was a dog friendly hotel and I had my dog with me. They charged $25/day for my dog. It would be nice if they had dispensers outside with bags for your pets poop. The breakfast was descent. I would consider staying again. There were several maintenance things on the property that needed to be addressed that clearly were deferred.

This was a quick overnight stay. The room was clean and comfortable.

The staff was super helpful and my room was spotlessly clean. The breakfast was OK. Plenty of parking. Places to eat in walking distance

Last time I stayed here the room was incredibly damp/humid. This time the humidity was fine but the room ree

Very friendly staff and clean facilities

Location OK Cleanliness, was very dirty. Shower rod was falling off, pillows were terrible, room was very small.

Superb

Everything in the hotel seems worn. Maintenance not a priority. Window screen was torn and flapping in the wind. Light fixture missing bulb. Walls had scrapes & gouges. Every plumbing fixture was loose.

Very good

We couldn’t switch rooms because they were completely booked. The young lady at the front desk that night came to our room because house keeping was sleeping and brought the cart and got us cleaned linens and then cleaned the bathroom. She then checked the fridge and microwave. This was not her mistake or mess to clean up, but she did it apologetically, willingly, kindly and efficiently. I just wish I remembered her name so her supervisor would know.

We did not stay & immediately cancelledl. Hotel was very dirty & the smell of marijuana was shockingly everywhere. As a 80+ woman along with my 13 year old granddaughter we were gasping for air and could not breath & didn't feel safe to stay. There was also groups of men inside and outside hanging around.Please issue full credit. Please call if you have any questions. .Virginia Herrick 734-765-8401 Thank you. Nothing. See above. Sorry about mixing questions. I've stayed in your hotels before and was pleased.. However this 0ne does not meet your standards.

The bed sheets were unclean - I found hair on the bed

It was exactly what I hoped for