Hilton Vacation Club The Modern Honolulu

I understand I was there during the hurricane, but they were not prepared regardless no generators on a major property is alarming It took them three days just to move us to another property and as we speak, I’m back home but electricity still out at that property pretty much only in that area besides the hurricane, we are timeshare holders in the room we were put on was horrendous, dirty carpet, moldy lampshades, and also have the nerve to tell us we were not going to get cleaning besides the electricity hurricane situation, but if you paid you got a better room and cleaning every day make it make sense as a timeshare holder we should be put first

The bed was a bit too soft and the room felt like it could use some updating. Otherwise the location was perfect. The filtered water station in the lobby was a really nice feature. The patio has a nice vibe. The staff were friendly and helpful.

The location of our hotel room was horrible, right next to the elevator and the staff were so loud as they cleaning rooms next door and walking the hallway. Not enough towels and we took our own trash out as they do not clean your rooms until every 4 days. The shower also didn’t drain all the water and it was very frustrating. I also saw hair all over the shower and floors.

Hotel under renovations so breakfast was not available. You will get a credit but it doesn’t go far.

Everything was easily accessible including the beach and popular attractions.

Location was excellent prices were perfect

I liked how it was close by to the beach and to convenience stores. Gym facilities were top notch. Not too much amenities. The restaurant was only open from 10am to 9pm and didn’t serve breakfast.

The staff were amazing! They made our stay very enjoyable. Coming back!!

All great except the room wasn’t cleaned for a few days.

Everything Nothing

Clean room good staff

Concierge staff was very nice! Weird design in the walls of the room to the restroom where it was see through, from the wall panels.

Hotel management has changed. Before the restaurant offered breakfast but they no longer do which is a drag

The staff was amazing always greeting us everyday, checking in to see if we needed anything and making sure we were taken care of. Special shout out to Courtney and Sherilynn for going above and beyond! We could feel that everyone cared about the hotel and providing excellent customer experience. Thank You!

Exceptional

Great location and very kind and hospitable staff My shower facility did not have enough water pressure. Otherwise the room is very comfy.

Amazing staff

The only thing I didn’t love was the food at the outdoor bar and the comfort of the outdoor bar. Food in general is very overpriced and not great in many places. Last thing know is that we could hear the elevator going up and down from inside our room all day long and into the evening. It eventually slows down at night. Not terribly loud but noticeable.

Good hôtel

The hotel was good but you can hear the elevator in every room. Very noisy