MainStay Suites Horsham - Philadelphia

Very good clean room and it was awesome

I didn’t like the fact that I was stuck in the elevator for 15 minutes because the door wouldn’t open. The front desk told me me that would credit me for 1 night for each room, since I had booked 2 rooms. Still haven’t received any credit. So I’m not too happy about that.

Great stay

My only negative comment would be regarding the carpeting, it was worn and dated. The might want to consider replacing it in the near future.

Staff was great

The bedsheets smelled bad. There were no bathroom slippers. There was no room service, you had to go to the reception yourself. If you are handicapped this hotel aint for you.

The room had an unpleasant odor, and the sheets were similarly affected.

The room did not have hot water, we didn’t shower. There were dogs EVERYWHERE and it was clear that people lived at the hotel with their family and pets. The breakfast buffet was chaotic, dirty, and was clearly a space for residents living there. We left after one night and found a better place to stay. The whole experience was disappointing.

Cost effective I specifically picked this location based on reviews (fooled me) and it being close to work. I was there two days What I didn't count on: First night I arrived, parking lot full of police cars, not a good sign. Extra noisy regardless of "Quiet Sign Hours" posted on doors. Second floor: Domestic violence, dogs barking all day and night, hallway was a track meet with a bunch of kids and adults yelling and screaming day and night. It seemed like a halfway house with people lounging and smoking all over the side walks and front entrance. I stated my situation to the front desk, but they never got back to me. (They knew exactly who to go to after I left the desk though). Never again. Not even a comp, discount, nothing. Front desk asks me upon checkout, "How did you sleep?" Me: "with one eye open"

The beds were not very comfortable in my opinion and the breakfast area was pretty Small. Not sure if it all room were subject to the outside noise, but the one we were in was by the road that sounded like a highway all night long.

Exceptional

It’s was so so clean but there was no water pressure and the shower head was all blocked

The second room I was moved to was clean, quiet, and comfortable. The staff changed my room quickly after I reported the problem. The location was convenient for my trip. The first room I was given had a mouse in it, which was very upsetting. Although I was moved to another room, when I asked whether any discount or compensation was possible, I felt the issue was dismissed because the replacement room was fine. The second room was comfortable, but this situation should never happen in the first place.

Really nice and clean place love the way they leave cooking utensils and other stuff for you they are very nice check in was quick I didn’t really like the pet friendly environment because a dog pooped in the elevator

Average stay

Clean room but no info about WiFi.

Pleasant

This is a well-maintained hotel to stay your night.

There were lots of drink people hanging out in front entrance most of the time. Thru we’re loud and using inappropriate language

Exceptional