Best Western Galleria Inn & Suites

Overall good

The staff was nice the location was good No clean towels or sheets for the bed no working ice machines and elevators and hallways were extremely hot

Staff were all super friendly.

Old building, outdated room. Hot lobby and hallway AC available only in the room and dining area.cheap crappie breakfast. Poor customer service, called the front desk twice and no one answered.

Friendly and helpful staff. Great breakfast. Close to NRG stadium. Clean room and really comfortable bed

A place to stay overnight The entire night, it smelled like skunk in the hallway, and in our room. Hot on the hallway, no air conditioning except in the room. Turned on the fan for more circulation but kept me awake as if some people were smoking but smelled like skank. Only 2 towels in the bathroom, toiletries(2 conditioners no shampoo). At midnight, could hear people talking loud outside the facility. Curtains were molded. Beds, very uncomfortable. Paid $159 including tax for the night. Free breakfast but did not feel like eating there. Wanted to leave in the morning as soon as we can.

Good and clean and awesome

Clean Everything was good

Had great experience in NOLA Hyatt.

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Took a cold shower last day there. Breakfast was very limited

Nothing, elevator did not work, coffee was bad, AC in the room worked when it wanted, I would not stay in that hotel again. In the morning the lady at the front desk was vaping or smoking. Not a good experience

The staff was great! Breakfast was also good. However, the facilities are poorly maintained. The smell of marijuana in the air was strong and made me sick.

The staff have been very helpful

The staff was nice and friendly You had to go to the office to get ice they had all the ice machines on the floor off the refrigerator was not cleaned out and the toilet could have cleaned better the breakfast was completely trash for meat they had only diced ham that you put in a salad

1st room stank so bad of weed that I had to ask to switch rooms, 2nd room smelled like mold, but I knew they were fully booked and it was only 1 night. Pool was clean but no towels, had to ask the front desk. No working ice maker... had to go to front desk. Breakfast was available but sausage looked and tasted so undercooked that I just grabbed an apple. AC seemed to barely work outside of the rooms and the one inside the room was very loud which made it hard to sleep. The alarm randomly went off at 6am which I guess isn't their fault but maybe they should check. Overall, the staff was nice but the hotel is really run down and the pictures are misleading. I had this hotel booked again for next week but went ahead and cancelled. It was probably the worst hotel I ever stayed at but not the cheapest...

We were told the water heater pilot was out upon arrival and it was very old and would not be fixed anytime soon. We then got to our room which smelled like smoke (non-smoking hotel supposedly). Their response was to send housekeeping to spray an air freshener. When she arrived to the room she just walked in without knocking. Between that smell and the smoke we were getting headaches and we were forced to find another hotel they refused to refund our payment. Old building on its last legs that smells bad and now they'll fleece for whatever money they can hold. WAY too many other options to spend any time or money at this place

The room was clean and the breakfast really good, the only thing is the cigarette smell outside.

Good service great breakfast

No hot water, check clerk the guy was rude,electrical problems