Crowne Plaza Houston Galleria Area by IHG

Decent Place. Quiet. Good Location. Breakfast Prices Are Criminal Tho!

We had a suite, expecting to be able to relax and enjoy the room. But there were no china or silverware whatsoever. I asked the front desk and was told they would send some. It never happened. We finally got some paper cups and plastic spoons from the maid, but had to neg to get more than one each. Ridiculously tight and not what you would expect when paying for a suite.

Clean and smooth

Smelled amazing all over clean and very nice

The location did provide easy access to major highways.

Easy access .

Then, I guess they have issues with their satellite so my tv was non stop glitching, that is, once I was able to get the tv working. The remote had some issues so they sent someone to check the tv. After messing with it for a while and plugging and unplugging some things in the back, the remote finally responded and you could change the channel but you couldn't get all the channels. He went and got another remote but the same. Then the remote wouldn't respond about an hour or so later and I couldn't adjust the volume or change the channel again. When I checked out, I couldn't even turn off the tv because the remote or the tv wasn't working properly. Since I was there recuperating from a medical procedure, this was pretty bad and inconvenient. I expected much more from this hotel honestly.

The service was good Yes I didn’t like the fact that I was watching the game and the bar tender changed the channel for another guest while we were there specifically to watch the game. That bothered me.

Cleanliness and location No

It was close to where we needed to be and right off the highway That breakfast wasn’t free and for the selection and price not a great value

Convenient location, easy access to freeway, centrally located. Breakfast was good, service was good, pool looks clean, rooms and bathroom are clean. Only issue encounter was AC blowing hot air in the summer and can’t turn the unit off or change temp. Not sure why.

Clean rooms, beds were firm and comfortable, staff was friendly and the complimentary free toothbrush on request came in clutch. Overall, really happy with the stay for the price range. Would come again, please keep up the great service and quality

No complaints

Clean, quiet, helpful staff, spacious room no

Clean room. Staff was amazing.

Rooms were clean, staff was super friendly and helpful. I'd stay here again and again!

I saw a big roach during the stay.

The room was spacious and very well kept. The staff was very attentive to our needs.