Springhill Suites By Marriott Houston Brookhollow

The employee who checked us in and helped us deal with our problems was great and super helpful. He was pleasant as we kept having problem after problem. He was not the problem. I would say hotel management is lacking. Our first room was not ready for us -- it had not been cleaned. The TV in our second room did not work. The TV remote in our THIRD room did not have working batteries. One of the outlets for charging things in the second room came right out of the wall when we unplugged something. There were bare wires (capped, but bare) above the bathroom door in our third room. The tile was broken in our second or third room.

At the price point we were surprised to find no bottles of water in the room - - - although there was a filtered water dispenser on the drinking fountain. As a Marriott Bonvoy member we weren’t offered any water at the front desk or any other upgrades. The rooms are excellent and appear to be recently remodeled. Staff all friendly and helpful. The food selection for breakfast is pretty sad - even by free Hotel breakfast standards. No hard boiled eggs at all - - - for example.

Awesome

Nice hotel thanks thanks.

My stay here was great! The breakfast was awesome and the staff were friendly and helpful. My room was very clean and comfortable. I would stay here again.

Great room. Wonderful staff. AC was effective. Breakfast was good.

There were roaches. We checked in & came back to a baby roach on the kitchen counters. The next day, we saw an adult roach on the walls in the hallway. We checked out early right after. The room was outdated. The shower faucet was so delicate. To turn on the shower, the little handle almost ripped off the faucet. The shower temperature only had steaming hot water, so my kids couldn't take a bathe properly without yelling & screaming bc it was too hot. The only faucet that was safe to use for my kids was the bathroom sink that had both cold & hot wayer temperatures working. The kitchen sink was really hot too. The swimming pool was dirty. The only thing nice was the breakfast with its options. Never booking again. Its cheap for a reason. Get something pricer that'll be worth the bang for your buck.

Clean rooms!! Quiet as well

Friendly staff My room was not very clean. There was hair on the bathroom floor. The trundle bed does not have a barrier between the couch cushions and the bed itself. When I pulled the bed out, there were crumbs and dirt all over the sheet.

Nothing I was so upset with the stay The way the staff handled my situation it could been handled better.

Clean and quiet with friendly staff

Everything was great and always is.

?? ??

Clean space. Nice front desk person

No complaints

good hotel

My stay was great. The staff was friendly. They allowed me and my fiancé to do early check in a late checkout based on our flights. They even gave me a birthday card. The breakfast was good and the rooms were clean and comfortable It’s right outside of the highway so that can be a little nosy but not unbearable

The girl that does breakfast is exceptionally good.

Breakfast was very good. The young lady that worked there was awesome. She made sure we had everything we needed and she kept everything clean! I don’t know her name but she was so very kind. Our tv didn’t work. Took 2 people to fix it. Handle on bathroom door fell off. We had medium sized spider in the bathroom. 2 roaches in the bathroom. One crawled out of the clean towel area. The refrigerator wasn’t cleaned out. A bunch of cheese was left in it.

The girl who takes care of breakfast is EXCEPTIONAL!