La Quinta Inn & Suites by Wyndham Houston NW Brookhollow

The sink was flooded, curtain broken, cold water, AC working in and out, there was a guy in the morning just yelling, loud neighbors

The room was clean. However, the air conditioner did not work well, making it more difficult to sleep. There was also not a great smell throughout the building.

I was not able to stay there. After I got there, exhausted from Jacksonville, FL driving, the front desk notified me that they do not accept pets which on the Expedia page it notes that it does allow dogs. I paid in advance, front desk told me they are not refunding my money because I made reservation through Expedia. Any help I can receive here I’ll appreciate it!

Room stinks, ac stopped working we had to move to another room.

Alright

The room smelled moldy

It was ok

This place has roaches so beware

The breakfast area was also very concerning. A homeless individual was repeatedly going in and out of the dining area. He was coughing, sneezing, yelling, and spitting near the tables. We also witnessed him eating food and drinking milk directly from the breakfast area. Throughout this, the front desk staff did nothing to address the situation and appeared to ignore it entirely. Overall, the property was very dirty, unhygienic, and felt unsafe. Due to the poor cleanliness, pest issue, and lack of staff intervention regarding health and safety concerns, I would not recommend staying at this hotel.

A majority of the staff was kind. Saw two small roaches in our room. The washer and dryer were broken the entire time we were there (11 days). AC was out in the lobby and got fixed the day we left. Some sheets had cigarette holes in them. Breakfast was just ok.

Old musty, mildew smelling room, breakfast was ok, pool wasn’t open or cleaned to use, ac worked great. Just was a foul smell like the plumbing needed repaired. Unpleasant!

Pay what you get

One of the hand towel had a red spot on it, not sure whether it was blood or something else. Chair on the room has its synthetic cover peeling off and looked bad. TV screen seems to be damaged at places, yet working. (Seems they don't want to replace it until it stops working) Breakfast was good, but had a couple of homeless guys hanging around and made very uncomfortable. It seems to be a daily routine, as the staff wasn't taking any notice. Finally lesson learned, don't look at Expedia reviews only and book that particular hotel.

The cleaning crew also removed our used towels but did not leave us any clean replacements. Thankfully, the staff at the front desk were very nice and friendly and provided us with fresh towels. The breakfast staff were also friendly and welcoming. Overall, the property itself was very clean. The pool was green, but to be fair, it rained every day while I was in Houston, so the weather may have contributed to that. Unfortunately, despite the friendly staff and clean property, I will probably choose a different location the next time I visit Houston.

They give no refund of the deposit fee

Great stay. Staff was pleasant. Will stay again.

The pictures make it look like a nice up to date property but the room we had was below sub par . Stained couches , cracks in the tub , and just overall not the level of cleanliness I’m use to . It was decent for the price so if you just need somewhere to sleep cool , but if it’s a special occasion or you’re looking for something nice , it’s not the place

The staff was VERY understanding and helpful. They apologized and cancelled my reservation with no hesitation or fees. I appreciated that very much since I had to then find a new hotel.

Buen confort en la habitacion y variedad en el desayuno

Parking was convenient. Rooms were clean.Various options for breakfast.