Omni Houston Hotel

The grounds are clean. Front desk is amazing and the Spa is relaxing. This was the first time we stayed were room service was almost 2 hours late getting the food to us, the in room menu doesn't function as there were changes with increased prices for the exact same things (renamed the burger from 44 Farm to Bourbon burger with a 6 increase in cost) the breakfast is honestly like any other higher end hotel since they no longer offer omelets to order a d is $25.00 Even with this we will be back just go outside to eat. Oh yeah just an FYI....there is no fridge in the room. My husband is diabetic so we had to out his insulin in a bucket of ice.

The customer service was amazing! Breakfast at birdies was great. Pool was great. We will be back!

Me encantó el trato de todos los empleados del hotel , sobre todo de Jenifer en el café y el de Alex en la entrada , el cuarto estaba muy limpio y muy cómodas las camas , me pusieron un refrigerador y un microondas tal como lo pedí.

I love staying at Omni Hotels when we travel but this Houston location need major run upgrades thr bed skirts always look dirty the fabric shower curtains are horrible they look dirty rhe lamps shades even have stains...Please upgrade the rooms and clean the bathrooms better

The staff were super friendly, welcoming, and helpful throughout our stay. A special thank you to Alex, who was especially kind, attentive, and extremely service-minded. We truly appreciated his help! Overall, we had a great experience and would definitely recommend this hotel. What I didn’t like was having to pay for the late check-out.

They can do better with their staff. Check in and check out was a nightmare.

Omni Houston is a solid hotel with large, comfortable rooms, quiet and friendly staff. It was clean and perfect for our two night stay.

Love the location. The staff makes the place special. Also love the black swans! Our room was very warm. A technician came up and it did get better, but still remained somewhat warm. However, we were given a credit which we very much appreciated.

Great experience

Hotel was clean and staff was very kind and welcoming. However the amenities at the hotel were meh. For example, no mini fridge in the room, no shampoo, conditioner or body wash. Luckily I pack my own but geez it’s an Omni Hotel! We are a family of 4 and there was only sets of 2s, for instance 2 towels, we had to call each night for additional towels and coffee since they only stocked it the first day. It’s also the World Cup, they have a wonderful pool and outside area but it wasn’t staffed. If you wanted a drink you needed to go inside pass the lobby to order. This place could really be a 5 star but is missing the details .

This hotel used to be so beautiful and a relaxing getaway but now much of the glamour is gone and the decor appears dated. The lobby is plain and boring. We stayed for three nights for a graduation but not sure I would travel to this hotel again.

Everything was great

Nice place

Nice and clean

O

Everything was exceptional The only thing was the restaurant was very limited on food choices

Great stay and great staff

It’s a second home and the people are wonderful