Extended Stay America Suites - Houston - Galleria

Clean and excellent property great staff and location.

Great place! Stove top, big fridge, microwave pull out couch, decent WiFi, amazing cleaning crew… pool was open I did clean out the leaves myself but the tool was accessible and I didn’t mind, and the laundry room washers and dryers were nice and clean! I’ve been to a lot of hotels and have never left reviews but this one deserves it! It’s nothing crazy but for a place to give you plates bowls pots pans silverware or whatever you need for free with your stay is pretty amazing! Saves money eating out it’s basically a studio apartment

Delayed at airport so arrived at 4:00am. Bedroom was clean. But kitchen living had construction buckets and extra key card for another room and filter masks on table and moldy food in microwave. . We had informed clerk at front desk, however we were so tired we just stated in bedroom area.

Great place to rent for a few nights

The housekeeping did amazing and the staff did amazing

The first room they gave us had a broken TV and the remote didnt work. They moved us to a 2nd room, which had a smell and bugs.

Everything is broken. The breakfast bar is a lie, and live roaches in the room.

The AC for our room didn’t work so I was stuck using the fan I brought with me for additional air. Sucked for sleeping but I was able to manage.

N/A

What i really appreciated was the kind and helpful staff Tiffany,Dominique and Miguel the Gm.

Tiffany @ the front desk is amazing!!!

Perfect location close to the galleria. very convenient.

I loved everything !!!!

Nice

They wanted to place us next to a tenant whose room smelled horrid! They knew it too! They said he has a bunch of animals so you can imagine the smell! We complained so they gave us another room. The second room they gave us smelled of weed. I asked to change again the lady at the front desk just handed me a new key and said nothing! This time the room was fine. It gave the impression they wanted a certain group of people on one side of the hotel. It was also clear they weren’t at capacity so there’s no reason for them not to have been more accommodating. The exterior doors to the rooms are filthy like they haven’t ever been cleaned the doors were once white they’re black now! Some of the room doors also show signs of attempted break-ins. The stairwell had feces smashed into the carpet and what looked like blood smeared on the door! We’ve stayed here before and had no issues first time for everything I guess! Needless to say we won’t be back nor would we recommend!

Door The a'la carte menu for everything. I wasn't expecting hostel style accomodations. I've frequent this spot when it was Residents Inn. Because of the room sizes, amenties and location.

Convince by the mall Staff not available, phones didn’t work in room, fire alarm system kept going off from 4am-730am ruined one of our vacation days we missed paid events due to lack of sleep, all we got was sorry and hung up.

EAR PIERCING 5am ALARMS The fire ALARMS went off two separate mornings at 5am repeatedly! My cats are so traumatized one’s sleeping in the kitty litter box and one’s hiding in the closet! The fire department had to come out both mornings. FLEAS They became INFESTED WITH FLEAS WHILE STAYING HERE! I have one that’s a very old rescue and has neurological issues & I can’t use topical or oral flea treatments on her. I had to bathe my older cat (the younger one has been staying in the closet, on the desk or the bed to avoid bites. She’s now had her flea treatment). I have to go buy stuff to treat all of my suitcases and stuff. I’m recovering from back surgery & have trouble standing and walking so it’s not as easy to just remediate as it is for most people. POOL BIOHAZARD I tested the pool water because I couldn’t smell any chemicals. The PH is so high that the chlorine can not work. So there’s ZERO CHLORINE in the pool! I’ve tried to talk to the desk about the pool & they said they would have a pool service come out. That was a week ago & people have been using the pool! MOLD There’s mold blowing out of the stairwell AC unit. It’s so potent it will gag you. There’s mold growing on awnings & walls. DRAMA Yesterday we had fire, ambulance and police here in three separate incidents! STAFF A few of the staff have gotten more friendly but there is one girl who should be a debt collector or bouncer!

Staff was rude and their fire alarms kept going off keeping us from getting a good night sleep.

Parking was free. All but one of the washing machines were broken. All amenities from front desk. The hotel is very old and in need of upgrade When we were there, people were hanging out outside their doors like they live there.