Hyatt Place Houston/Galleria

The staff was so very helpful and we appreciate the assistance that was provided for my disabled husband.

Estacionamiento muy caro y solo aceptan con valet parkin

Queenie is always great and professional. That being said when we checked in the clerk made no reference that cleaning the room everyday as we have stayed at many properties and when we check in we are asked whether we need the room cleaned daily and if not we are given some type of reward. When we asked they sent us a lady that was extremely nasty and acted like she was doing us a favor for cleaning our room and bringing fresh towels. On our last day we were not given enough hand towels so it is extremely frustrating since we think the world of Queenie. The parking staff was just the opposite as they were always attentive and helpful. They are important because they are your last person that you see daily.

Room smelled like mold HVAC system needs to be cleaned. Staff was friendly valet was great. Only thing is that the valet has limited spacing and causes unnecessary traffic jams. Overall the stay was ok could’ve been better as for the mold smell in the room and also the hallways are hot because no air is circulating which is a problem.

The smell

Great breakfast! Convenient location and helpful staff. Clean rooms

Great location and everything went well, always a reliable place to stay.

Only spent a night there left early in the morning so unable to rate fairly.

The was very friendly and helpful. I really appreciate them. And the breakfast was good as well.

We had a great stay with excellent service. When we first arrived, our room smelled like weed. But, it eventually dissapated and the rest of our weekend was very enjoyable.

I ended this reservation early because it didn’t match the photos at all

N/A

Great location and proper service from the front desk to the valet parking

Everything was nice. The sofa bed had dirty sheets upon arrival. Otherwise it was fine

N/A

The Room was bigger than pictures and clean, we loved our stay there for two nights. Staff members are very very nice.

Overall, the hotel is in a nice and safe part of the city and it is close to many restaurants and shops.

Only issues is the parking only valet they provide and it’s $35 and also the room I was in carpet spent like mildew but everything else was perfect

Good

At time of booking be aware valet parking will be charged from a $100 deposit made at check-in. We paid $37/night + tax. I’d say the hotel maintains a clean environment. You cannot access the guest room floors without your room key. My only minor complaint was the random stains on the rugs, smudges on glass, dust over headboards, a clump of hair found on the carpet… there were some strands of hair but I understand that with industrial washer machines hair will get caught on towels or bed sheets. Other than that, I suggest just making sure your room was clean made ready. I’m sure the staff at the hotel would’ve sent house keeping, but we were here for two nights/1 day. It wasn’t the end of the world. We liked having several food options across the street.