Embassy Suites by Hilton Houston Near the Galleria

Breakfast was great and the staff was friendly!

During our stay some of my family members encountered problems with their rooms without compensation (one free night) or adjustment. The toilet was not working and they were given a plunger to use during the stay rather than offering a different room. Another member of my family said the water went out on the last day, fortunately they had gotten ready to leave early. I used the hot tub during my stay but the water was lukewarm warm and became very foamy. The hotel is undergoing renovation and it showed. Breakfast was 7-9 AM on the weekdays which provided a very short window. Most hotels have at least 3 hours time for breakfast with coffee/tea/ juice all day. This hotel did not. There was flavored water which was nice as it was hot in Houston. Overall it was a decent stay improvements could be made for a more enjoyable experience. Rating this one 5 out of 10.

The Hotel was what I expected but the staff were the exception. The front desk ladies on the day and evening shift served with impeccable professionalism and care.

Close enough to walk to walk to restaurants and galleriea

The staff was very friendly! Loved happy hour! The breakfast was phenomenal and the staff always had a smile. We will definitely stay again.

The hotel was nice. The only issue I had was with the elevators. I’m very claustrophobic and one elevator was having problems. Beside that front desk staff was pleasant, efficient, and accommodating.

The staff was friendly & helpful. Like breakfast cook to order. The room was cleaned, however, outdated compared to other similar hotels. Did have issue with AC at night, not cooling properly.

The rooms are very old and dated. The air conditioned did not work well, I set it on 68 but the room never cooled below 75. The last day there was a transformer that went out at the property so the hotel was left with no electricity. I had to walk up four flights in a dark stairwell with no help drag my luggage and belongings back down the stairs again in complete darkness by myself and walk with my belongings over half a mile to another hotel. The hotel provided no staff to help or offer a ride to the hotel that they selected for me to stay in without my knowledge. This all happened on a 95 degree day in Houston. Terrible

The Air conditioning for the whole hotel was out. We were miserable. They didn't even discount our room.

The breakfast

It was an ok stay

Cons: Hot Tub was lukewarm, and pool was cool

Loved the ambiance, great breakfast, clean room and great service. I can stay there time and again.

IT WAS GOOD FOR THE PRICE

This is an older property which needs to be refurbished a bit. However, the staff was great.

Everything was excellent! I will stay here again.

Unfortunately, our experience was very disappointing. The hotel was dirty, and the overall cleanliness did not meet expectations. The staff was often unavailable when we needed assistance, and when we were able to find someone, the service was unfriendly. We were repeatedly told they were short-staffed, which seemed to affect every aspect of our stay. The manager also appeared to be in a bad mood and was not welcoming or helpful. Overall, the lack of cleanliness, poor customer service, and inadequate staffing made this a frustrating experience. I would not choose to stay here again.

Great location and friendly staff

Clean room and friendly staff. Great location.

Electricity was off when we went to check in. They put us up at affiliate Home2 suites down the road. Horrible hotel. We paid for Embassy and got a cheap substitute with no attempt to make us whole. Bad experience.