Extended Stay America Suites Houston I10 West CityCentre

They were real polite with me and my girlfriend. Everything was great

Passable

Superb

Exceptional

Exceptional

The beds were comfortable working AC Roaches

Exceptional

Bad

Location No ice machine Smell old

The staff was very helpful and usually pleasant. My room was usually cool from the air conditioning in it, which was a relief from the heat of Houston in summer. Its proximity to major attractions was also a plus, and a supermarket just about 3 minutes away. The laundry service is also quite efficient. The hot water in the bathroom was hardly ever present, and the room was filled with cockroaches even after the pest control team visited.

Very good

Passable

Poor

Everything was cleesn

Nice staff

Bad

'Extended stay" is false advertising. There was a kitchen area but it was useless. No pots, pans, silverware, utensils, plates, glasses, cups, napkins/paper towels, no coffee pot or coffee. Even though it was advertised as included. When we asked about it we were told there would be a fee. 'Breakfast included" was a granola bar and coffee. No milk, juice, tea, fruit... nothing. The closet had no hangers. We were told they weren't included and that guests should bring their own. This place is awful. RUN AWAY.. DON'T STAY!

Location 'Extended stay" is false advertising. There was a kitchen area but it was useless. No pots, pans, silverware, utensils, plates, glasses, cups, napkins/paper towels, no coffee pot or coffee. Even though it was advertised as included. When we asked about it we were told there would be a fee. 'Breakfast included" was a granola bar and coffee. No milk, juice, tea, fruit... nothing. The closet had no hangers. We were told they weren't included and that guests should bring their own. This place is awful. RUN AWAY.. DON'T STAY!

Disappointing

The best thing about this property is the location! The mall and several restaurants are close by. I reserved a suite with mini-kitchen and there weren’t any chairs for us to sit on at the table to eat. There was a $100 (refundable) charge for kitchen utensils, and all I wanted were two forks. There was only one trash can provided for the kitchen and bathroom. We couldn’t even open the curtain for light because there wasn’t a sheer one.