Extended Stay America Suites Houston Westchase Richmond

Bad

Have kitchen but No cookware. Sink clogged. No light in bathtub. I came down 5 minutes before only coffee

It was close to the convention I was at. Outdated room, old furniture, some lights didnt work. Strange people outside having some parking lot party

Exceptional

Bad

The coffee and muffins/ convenient grabs were great. Bed was comfy and pretty. It was quiet in my room (3rd floor). Elevator worked. Shower was very nice. When I arrived, the on duty attendant said I nearly broke his door. He wasn't welcoming in the least, but was probably concerned for everyone's safety. I didn't realize you had to be let in. I felt after that unwelcome first interaction was an introduction to feeling like I needed to be on guard in an unsafe place. Fortunately, there was little noise at all to contend with, and a comfortable shower and bed. My desk was helpful, but moved and did not stay stationary and the drawer was broken. Some of the lights worked. Overall, the room lacked cheer and warmth. The curtains did not close completely. On the night we risked being flooded from the reservoir/creek behind the property, I was too tired to attempt to flee. I do think a safety contingency plan would assure visitors that the situation was being monitored (recommended that emergency numbers be posted and this scenario looked at).

Bad

Very good

The staff were very friendly It didn't have breakfast and during our stay the water had to get shut off

It didn't have breakfast and during our stay the water had to get shut off

The bed very lumpy

None Nothing

AC worked well. The room could have been cleaner. It was ok.

Carpet very dirty and lousy breakfast (coffee and a muffin)

Clean sheets ! Carpet very dirty and lousy breakfast (coffee and a muffin)

Area Gross, wasn’t at all like the pictures

Good

The location The staff was rude

The staff was rude

If you have fur babies 2 dog/cat is the limit.