Four Points by Sheraton Houston West

The rooms have a very strong smell of mold. It’s unbearable. The breakfast is very simple, with few options.

Restaurant was not open.

Breakfast is a separate charge per person. We didn’t use it but staff was awesome. Check in and out was easy.

Restaurant was closex

The only problem we had is the hotel and a bad mold smell. In the hallway only the carpet looked new so not sure why the odor.

The doors in the front need to be completely repaired

I received 2 rooms that were still ring worked on. Maintenance equipment, dirt everywhere and no TV.

Nothing good about stay Hot water doesn’t work for shower, also there was pee on the toilet

Friendly and helpful staff, room was outstanding, very clean, and the location was great! We will stay there again.

Disappointing

Nothing Basic, poor breakfast, bed was uncomfortable and they are short in staff. Room wasn’t cleaned the second night and didn’t have fresh towels until the next morning at 10am.

Manager was excellent

Ok

Staff was courteous and helpful

It was good

Helpful staff

I have stayed twice and always the water and light goes out for an entire day after hours there’s is no one to be found in the front desk and I have stayed there twice and both of the times the same thing happened there won’t be a third time

It smelled like mildew, to be fair I’m very sensitive to smell. And my room and dozens of tiny little black ants crawling around the bathroom and side table nearest the bed. It was pretty vacant during my stay which felt weird.

Lack of help at the front desk. We were switched to (3) different rooms because of the following reasons: Wrong bed type- given two queen beds instead of a King that was purchased. No cable - but was then told that they do not have cable.

Rooms were old and dingy and the elevator was out. Would not stay here again.